Case Worker-Rmeileh

JOB SUMMARY

The Case Worker works with people to support them through difficult times and ensure that vulnerable people, including children and adults are safeguarded from harm. Their role is to provide support to enable service users to help themselves. They maintain professional relationships with service users, acting as guides and advocates.

MAJOR DUTIES / RESPONSIBILITIES

Operational Activities

Provide listening and counseling services to refugees (men and women), fill the social file and integrate all related information on the system
•
Respond to emergency cases and run the 24-hour helpline for refugee victims of violence and urgent cases
•
Liaise with lawyers for legal consultations, and refer beneficiaries to relevant service providers when needed
•
Conduct home visits to assess the needs of the HH
•
Conduct field visits depending on the follow-up to be provided to each beneficiary (hospitals, schools…)
•
Collaborate with SW colleagues to identify participants for the sessions
•
Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
•
Attend CRI distribution and other assistances
•
Conduct on a monthly basis the interviews with the Case management supervisor and other required duties
•
Report to the Case management supervisor the critical cases for final approval on the actions to be taken
•
Prepare progress monthly reports on cases of beneficiaries and on activities implemented
•
Update weekly the beneficiaries list
•
Work occasionally on weekends to attend refugee’s community events or to organize activities for refugees
•
Work occasionally on weekends or after the working hours for very urgent cases (investigations, medical issues…) in coordination with the head of Refugee program
•
Participate in training, conferences and attend meetings
•Assess, plan and implement activities in coordination with the center coordinator/Senior social worker and/or field coordinator when necessary
•Refer traumatized cases to the psychologist for counseling and assistance
•Coordinate with other partners/stakeholders in the regions working with Refugees to avoid duplication and provide better services
•Perform administrative and secretarial support functions

JOB KNOWLEDGE

Academic:

• Bachelor Degree in Social Work