- Collect feedback from the different feedback mechanism sources and upload data onto Excel.
- Answer/Listen, process and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.).
- Guide beneficiaries that seek help (information, assistance or feedback).
- Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow up; ensure that follow up and actions taken are properly documented on NABAD's information management database.
- Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with NABAD's Accountability SOP.
- Follow-up with relevant field staff to ensure action is taken following feedback received, ensure the loop is closed in compliance to NABAD standards.
- Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow up/response with beneficiaries.
Intervention Sectors
Conflict Resolution
Human Rights & Protection
Location
- Lebanon
- Beqaa
Application Deadline
Organisation
Salary Range
Unpaid Position
Contract Type
Internship
Application Submission Guidelines
Applications submitted without a cover letter, title of the position, and the area of position in the subject will not be taken into consideration.
Nabad has zero-tolerance towards sexual abuse, exploitation, and harassment.
Requires a Cover Letter?
Yes
Experience Requirements
3 to 5 years
Education Degree
Bachelor Degree
Education Degree Details
Bachelor Degree
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No