Center Operational Personnel

The Center Operational Personnel will be supporting in the day-to-day operations of the Educations Center in a safe, child-friendly environment, upholding the standards of the NRC’s Code of Conduct, while ensuring full inclusion and protection of the vulnerable children as a key responsibility of this role and following NRC’s Protection Policy.

The position holder will work in close connection with Education Officers (EOs) and will receive a pre­service training on topics specific to the context. This will include regular mentoring and observation visits from EOs and other technical staff.

Responsibilities:

• Act as the first line of communication with all center visitors e.g. community, parents, children, etc.
• Channel requests to relevant educators or center officers.
• Provide support to the Officer in center administrative matters.
• Support the Officer in archiving relevant data (registration forms, attendance forms, progress forms, etc.)
• Collect the logistic and maintenance needs of the center and support the Office in ensuring that the center is fully equipped, and the inventory is up to date.
• Support the distribution of learning items and all relevant documentation.
• Support in student reception and crowd management at the center.
• Support the Officer and Educators in all student/ parent affairs including waiting list, information sharing, and relevant communication.
• Ensure center opening hours are within the agreed schedule in coordination with NRC staff.
• Apply/mainstream child protection guidelines following the training provided by NRC.

Qualifications and Relevant Skills:

• One to two years of working experience in Education or learning center setup.
• Relevant university degree or equivalent experience.
• Proficiency in Microsoft Office, especially Microsoft Word and Excel.
• Ability to work systematically and in an organised manner.
• Ability to listen actively, understand and communicate effectively.
• Ability to respect and maintain confidentiality.
• Strong Arabic communication skills.