Senior Case Worker -Beqaa

• Accept referrals from other agencies and community partners
• Consistently update the service mapping and share it with CM Supervisor and CM Coordinator
• Assist the case management supervisor in preparing the weekly planning of the team and the division of the tasks
• Provide individual case management for children and their families in accordance with all case management steps and related tools and procedures and the National SOP
• Ensure the correct documentation and compilation of CM forms in accordance with all case management steps and related tools and procedures and the National SOP
• Ensure that all cases are addressed immediately and shared with the CM supervisor 
• Participate actively in weekly case management team meetings, and ensure the proper documentation and follow up of the outcomes of these meetings
• Communicate regularly with supervisor, and CM coordinator for updates on achievements and challenges
• Collaborate closely with the other members of the CP, education and inclusion team
• Identify gaps and address them to the CM supervisor
• Directly communicate with other caseworkers and service providers as part of conducting individual case management
• Receive case management reports from the case management team, and report on monthly basis to the CM supervisor
• Ensure data confidentiality
• Design and draft awareness sessions to be conducted in the field, in coordination with the PSS teams, once needed
• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to CM supervisor
• To comply with the TDH IT Code of Conduct
• Other duties as assigned by the CM supervisor or/and CM coordinator
• Driving license is mandatory

Other Duties

• Monitor and supervise the process of identification of CP and non-CP cases
• Support implementation of case management in the intervention location in accordance with all CM steps and related tools and procedures as defined through TDH IT strategy. ensuring that all high-risk cases are addressed immediately by case workers and shared with the direct line manager for possible intervention
• Ensure equal distribution of tasks within the case worker team
• Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;
• Fill the monthly database and ensure that all team’s data is up to date
• Contribute in the case audit process along with CM supervisor
• Open, close, and follow up with cases in the assigned areas and localities

Human resources:

• Support in recruitment and selection of case workers along with CM supervisor
• Support CM supervisor in building staff capacity on case management and the guiding principles on protection
• Support, and coordinate with CM team and evaluate their performance along with CM supervisor
• And any other duties seemed relevant to the position and assigned by your manager.