Child Protection Case Worker - Akkar

General objective of the job:  The case worker is responsible for the overall case management of a child in line with international standards of case management and acts according to the guiding principles of Child Protection case management including: child centered approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’,  ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest; ensures child participation.

Position in the organisation: The Child Protection Case Worker is part of the Program Quality Department, reporting to C
P/ MHPSS advisor , with no staff management. 

Responsibilities – Result Areas.

Case Management

• Conducts initial assessments for child protection cases;
• Assesses and prioritizes cases according to risk level;
• Based on the needs identified through the assessment, develops a case management plan, through child participation and according to the best interest of the child;
• Identifies individual children in need of case management through regular presence in the community and outreach activities;
• Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe;
• Manages cases in line with the National Standard Operational Procedures (SOPs) and Global Child Protection Case Management Guidelines;
• Regularly reviews and when needed, adjusts action plan to ensure progress;
• Documents cases and regularly updates the database to ensure comprehensive record of each case;
• Ensures data collection and storage is done in a confidential manner;
• Monitors, guides, advises and supports children and caregivers throughout the process;
• Ensures that children receive multidisciplinary and holistic support;
• Participates in relevant case workers meetings, including case management coordination hubs and peer to peer sessions;
• Provides mapping of the available services and organizations operating in the area;
• Ensures coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;
• Adapt/develop vulnerability criteria fitting the local context;

Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.

Child protection activities

• Develops and maintains effective working relationship with relevant stakeholders including INGOs and local agencies, community leaders and service providers in areas of implementation;
• Coach and train local NGOs on case management, child protection, child safeguarding, identification and referral pathway ;
• Supports the development of child protection material through coordination with Child protection team ,PSS and Education team;
• Coordinates with social workers, child protection officers for internal identified cases and supports in external referral;
• Ensures child protection concerns identified from staff members/field are raised and addressed;
• Participates when needed in the child protection working group;
• Shares relevant information regarding child protection needs/gaps to inform child protection programming;
• Reports any violation of the Child safeguarding policy to the child safeguarding focal point;

Knowledge and Experience

• Accredited social work degree;
• Minimum 2 years of experience in case management in Lebanon in humanitarian or development settings;
• Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;
• Previous experience working with children/refuges/vulnerable populations;
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.)

Skills and Competencies

• Ability to maintain confidentiality, respect, non-discrimination and safety of children at all times;
• Ability to provide technical support, trainings and supervision of CP case workers;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Flexibility in working overtime when needed;
• Computer literacy (Microsoft Word and Excel);
• Strong communication skills;
• Fluency in Arabic;
• Strong English skills;
• Cultural sensitivity;