ICT Supervisor

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, and support, etc.) to all users. Providing advanced educational support (briefing, and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Requirements

Education          

Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience        

Preferably 1-2 years of proven experience in IT or technical functions

Languages         

Essential: Full professional proficiency using the Arabic Language.

Essential: Limited to full professional proficiency using English language.

Knowledge

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM). Fortinet network device management is a plus.
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)

Teaching and supporting skills

Competencies  

• Results and Quality Orientation               (L2)
• Teamwork and Cooperation                     (L2)
• Behavioural Flexibility                                (L2)
• Commitment to MSF Principles                (L2)
• Stress Management                                    (L3)