Case Manager Supervisor - South Lebanon

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Duties & Responsibilities:

• Oversee and supervise the Case Management process, ensuring comprehensive care and support for assisted cases.                                                                                                                                                                                                                                                                                                                                                                                               
• Monitor the proper documentation of cases and uphold the confidentiality of information, adhering to data protection and information-sharing protocols.
• Assess and manage staff caseloads, addressing challenges by communicating with senior management.
• Provide assistance and continuous monitoring of all aspects of case management services
• Analyze and report on case management trends to inform program development.
• Disseminate information from senior management to the mobile unit team.
• Manage access to activity material and logistic support, collaborating with the Project Manager to establish eligibility criteria.
• Deliver briefings to the field staff, promptly addressing any concerns.
• Assist in developing capacity-building plans.
• Use supervision and monitoring tools to oversee the case management process regularly.
• Conduct case management meetings with the team to share vital information from the field and other sectors.
• Ensure compliance with internal and National Standard Operating Procedures (SOPs), guidelines, and referral and coordination mechanisms for assistance to children.
• Assist in providing technical advice to mobile unit staff on identified cases.
• Ensure timely follow-up on identified and referred cases.
• Collaborate closely with the project manager and field team and attend working group and sub-groups meetings as required
• Reporting as required
• Other duties as assigned by the Project Manager
• Maintains the highest standards of professional conduct

Qualifications and experience:

• A university degree in social and behavioral sciences, preferable Social Work
• At least 2 years of experience in Case Management
• Proven experience in Child Protection
• Demonstrated experience and training in staff management;
• Ability to formulate strategic documents for programming, engagement, and coordination involving organizations and Government.
• Ability to work well in a team, under pressure and in response to changing needs.
• High-level of communication skills, including ability to speak formally, negotiate, demonstrate tact and diplomacy, and advocate for child protection issues with humanitarian community and authorities.
• Experience in building capacity of teams and staff.
• Fluency in English and Arabic.
• Commitment
• Ability to plan well, set own targets and meet them.

SHEILD is an equal opportunity employer committed to a diverse workforce and does not discriminate in its hiring practices.