Receptionist

Roles and Responsibilities:          

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Schedule appointments and maintain and update appointment calendars
• Hear and resolve complaints from customers or the public
• File and maintain records
• Receive payment and record receipts for services
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
• Transmit information or documents to customers, using computer, mail, or facsimile machine
• Analyze data to determine answers to questions from customers or members of the public
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
• Process and prepare memos, correspondence, travel vouchers, or other documents
• Keep a current record of staff members' whereabouts and availability
• Take orders for merchandise or materials and send them to the proper departments to be filled
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
• Schedule space or equipment for special programs and prepare lists of participants
• Enroll individuals to participate in programs and notify them of their acceptance

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking: Talking to others to convey information effectively
• Service Orientation:  Actively looking for ways to help people
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination: Adjusting actions in relation to others' actions

Social Perceptiveness:  Being aware of others' reactions and understanding why they react as they do