IT Officer

Core responsibilities:

Providing ICT support

• Assists in planning and implementing changes to elements of the ICT service on the CWTL tablets;
• · Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly for CWTL events and trainings;
• · Installs new software, updates and hardware;
• · Supervises ICT related issues in the office and provides Technical ICT Support;
• · Works to give guidance to others on the ICT policy that outlines acceptable use of ICT equipment;
• · Performs basic diagnostic routines for Server & Network in the office and in the field;
• · Checks internet connectivity is maintained in the different locations where CWTL is being implemented;
• · Detects, diagnoses and resolves most PC, printer and peripheral device faults;
• · Introduces and trains staff on SharePoint;
• · Coordinates with the HR department to provide laptops, IDs and emails for CWTL staff;
• · Plans and conducts ICT training for CWTL implementing partners and WCH/CWTL staff