Medicine Dispensor - Hermel - Activity rate 100%

MSF is committed to achieving diversity, equity, and inclusion within its workforce irrespective of gender, nationality, disability, sexual orientation, culture, religious and ethnic backgrounds. All job applications will be treated in strictest confidence.

Scope of responsibility:

To provide an accurate, timely, and qualitative dispensing service of drugs according to medical prescriptions and MSF protocols, standards and procedures in order to improve the patient’s health conditions.

Function responsibilities include:

• Dispensing medication to patients according to medical prescription, ensuring the medication is labeled with the correct drug name, strength, quantity, expiry date, directions for use and additional required information and providing clear instructions and advice on how to take the drug, when, how long, how to store, possible side-effects and any other relevant warnings. Making sure the patient understands in order to ensure correct treatment.
• Adhering to MSF practice policies and procedures for dispensing medicines, in particular those relating to controlled drugs and ensuring respect of confidentiality in dispensing
• Placing accurate and timely orders with the central stock, maintaining minimum stock levels of medicines, checking expiry dates and storage conditions and ensuring no medicines or material are taken out of the dispensary without authorization
• Maintaining accurate dispensing records and regularly reporting them to his/her technical reference. Ensuring returned and out-of-date medication is safely removed to a well designated quarantine zone for unwanted pharmaceuticals, separated from the normal stock
• Organizing and keeping clean the dispensing area, ensuring cleanliness and care in handling medicines to avoid contamination and mix-up. Maintaining dispensary equipment, ensuring it is clean, accurate and in a good state of repair.
• Maintaining the integrity and security of the dispensary by admitting only authorized personnel and ensuring that all medicines are stored as appropriate. Reporting immediately to the technical reference on any problem arising in the service (especially loss, robbery, quality problems with medicines (abnormal changes in color, consistency, and odour) damage of medical equipment or medicines).
• Carrying out Patient Therapeutic Education (PTE) and interacting with patient using a patient-based approach to accompany chronic disease (NCD) patients along their visits. Receiving patients, informing about treatment and adherence, giving appointment for the next drug delivery. Informing the medical doctor in case of lack of adherence and identifying the reasons and finding solutions to improve adherence.
• Understanding, recording and informing on any complaint received from patients related to medicine use or side effects.

Specific activities:

• Daily follow up on the Cold Chain, report directly to the Pharmacy Supervisor in case of any cold chain rupture.
• Dispensing medications following medical prescription, counting to make sure that the quantity is accurate, explaining the patients precisely the dose, the route of administration, the duration of treatment, the storage conditions…
• Keep good attitude and interaction with patients, advising patients on medication usage,
• Recording all medications given to the patients on a daily basis, monitoring medication stocks (maintaining minimum stock level), report directly to the pharmacy supervisor in case of pre-rupture and rupture in any item and participating in the inventory of the stock,
• Making a weekly order to the intermediate pharmacy following the weekly consumption,
• Using FEFO practice in dispensing to make sure that the first to expire are the first to be dispensed,
• Maintaining a good collaboration with healthcare professionals: Working alongside doctors, nurses, and the pharmacy supervisor to ensure proper medication management for patients.

Requirements

Education            Paramedic background.

Experience           Working experience as a medical dispenser in an hospital or pharmacy desirable.

Languages            Essential: Arabic, English Desirable

Knowledge         Essential knowledge of basic mathematics and use of measuring equipment

                            Desirable computer literacy (word, excel)