IT Assistant- GIZ Country Office

Background:

The IT Assistant’s primary focus may be in the areas of computer operations, user, and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals to achieve desired results. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Updates the IT Specialist/Professional on the status of projects or technical issues.

 

1. Responsibilities

 

The IT assistant is responsible to provide support to colleagues in the GIZ Country Office and projects:

• Maintain all working hardware and software (IT infrastructure) in optimum condition to minimize interruption to GIZ work.
• Ensure that the IT systems in use comply to guidelines relating to IT and data security according to ISO/IEC 27001 certification.
• Identifying relevant problems and issues and assisting in formulating implementation-oriented solutions.

 

 

2. Tasks 

IT Infrastructure and tools (hardware, software and networks)

 

• Format and set up laptops for employees, ensuring all devices are ready for use.
• Connect devices to the cloud using Microsoft Intune for centralized management and security.
• Provide basic IT support and troubleshooting for hardware (notebooks, printers, disk drives, mobile phones, etc..) and software issues.
• Assist with the installation and configuration of software applications.
• Helps to install and maintain the local area network (LAN).
• Knowledge in connecting network cables to patch panels and switches.
• Maintain an inventory of IT equipment and ensure all devices are properly logged.
• Collaborate with the IT team to ensure smooth operations and resolve any technical issues.
• Helps maintain all GIZ standard and custom software used in the field structure (e.g., Office365, MS Teams, OneDrive, SharePoint).
• Resolves all computer and internet problems, prepares all the necessary information and provides remote support.
• Knowledge in connecting network cables to patch panels and switches.
• Designs and produces basic reports and track inventory.
• Reports technical matters to the IT Professional.
• Reports generally to the Head of Finance and Admin.

 

3. Required qualifications, competences, and experience Qualifications

 

• Education: Bachelor’s degree in IT/Computer Science.
• Basic understanding of IT support and computer systems.
• Basic experience with Microsoft Intune and cloud connectivity.
• Technical digital knowledge in Office 365, including OneDrive, MS Teams and SharePoint.
• Basic knowledge of the EU GDPR and general understanding of Information Security.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work as part of a team.
• Ability to manage time effectively and prioritize tasks.

 

Professional experience

• 1-2 years of experience in an IT position or similar experience in IT area.

 

Other knowledge, additional competences

• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols and IP addresses and operating systems.
• Able to read and understand technical manuals and procedural documentation.

 

Personal Attributes

• Effective interpersonal skills and relationship-building skills.
• Arabic native speaker, knowledge and command of the English is a must, knowledge of German will be an added advantage.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.

 

 

Working place: GIZ Beirut Office