Shelter Coordinator

Responsibilities:

1. Shelter Operations Management

• Oversee day-to-day shelter activities to ensure smooth and efficient operations.
• Maintain a safe, clean, and organized facility in accordance with organizational guidelines.
• Ensure adherence to health, safety, and protection protocols at all times.
• Monitor shelter occupancy, admission, discharge, and case documentation processes.

2. Staff Supervision & Support

• Supervise shelter staff, including scheduling, task delegation, and performance monitoring.
• Provide ongoing coaching, support, and guidance to team members.
• Conduct regular team meetings to ensure effective communication and coordination.

3. Resident Support & Services Coordination

• Ensure residents receive appropriate support, referrals, and case management services.
• Address residents’ concerns, conflicts, and emergencies in a timely and professional manner.
• Coordinate with social workers, protection teams, healthcare providers, and other service partners.

4. Reporting & Documentation

• Maintain accurate and confidential records of shelter operations and resident information.
• Prepare monthly reports as required by management or donors.
• Ensure compliance with data protection and safeguarding policies.

5. Policy & Compliance

• Ensure all shelter activities align with organizational policies and SOPs.
• Promote and enforce safeguarding, PSEA (Protection from Sexual Exploitation and Abuse) policies.
• Identify operational gaps and propose solutions to improve shelter services.

Requirements:

• Experience managing shelter operations and maintaining safe, organized facilities.
• Knowledge of GBV, child protection, and protection protocols.
• Staff supervision, coaching, and team coordination skills.
• Case management and resident support experience, including referrals and crisis response.
• Strong documentation, reporting, and data protection skills.
• Understanding of SOPs, and safeguarding/PSEA standards.