Senior IT & Logistics Officer - Shortlisting on a Rolling basis (Applications will only be accepted if submitted through the URL link provided below)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

 Now, and for the future.

The Program / Department / Team

Working in Lebanon since 1993, Mercy Corps is committed to generating positive opportunities for women, men, boys and girls from Lebanese, Syrian, and Palestinian communities, with a strong focus on engaging youth. Mercy Corps exists to alleviate suffering, poverty and oppression by helping build secure, productive and just communities. Our programs focus on four outcome areas across the humanitarian-development nexus: economic opportunities, access to food, water security and peace and good governance. The Mercy Corps Lebanon team consists of over 50 staff working throughout Mount Lebanon, South Lebanon, North Lebanon and the Bekaa Valley.

In this context, the Operations Department delivers efficient support services across IT, logistics, asset management, warehousing, and fleet to enable safe, compliant, and high-impact programming. The Senior IT & Logistics Officer ensures functional infrastructure and systems to support program delivery across Mercy Corps’ offices in Lebanon.

The Position

The Senior IT & Logistics Officer is responsible for managing Mercy Corps Lebanon’s IT systems and supporting core logistics functions including fleet, warehousing, and asset management. This position ensures reliable IT support and upholds data security, while also supporting operational readiness and efficiency in the field.

Essential Responsibilities

Information Technology

• Provide day-to-day technical support to staff in Beirut and field offices, responding to IT service tickets and troubleshooting hardware, software, and network issues.
• Oversee installation, maintenance, and performance monitoring of LAN/WAN networks, servers, and internet systems.
• Ensure endpoint security, data protection, and compliance with MC global IT policies.
• Maintain inventory of IT assets and licenses, ensuring documentation and renewal of warranties and subscriptions.
• Lead on-boarding of new staff on IT systems (email, VPN, SharePoint, device use).
• Serve as the IT focal point for system migrations or global rollouts (e.g., Office 365, SharePoint, Device Management).

Logistics

• Act as the Asset Controller and manages Mercy Corps’ asset registry, ensuring timely tagging, updating, and disposals in line with policies.
• Oversee fleet coordination, including driver schedules, vehicle maintenance, and fuel tracking.
• Support warehouse management and material handling as needed.

Other Duties

• Actively integrate safeguarding principles into daily work, including identifying and mitigating safeguarding risks.
• Uphold and promote Mercy Corps' core values at all times.
• Conduct oneself professionally and personally to bring credit to Mercy Corps and maintain its humanitarian mission.
• Perform any other duties as assigned by the supervisor.

Supervisory Responsibility: drivers.

Accountability

Reports Directly To: Multi-Country Senior Operations Manager

Works Directly With: All Lebanon Programs and Support teams, Regional & Global teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in computer science, IT, logistics, or related field.
• Minimum 4 years’ experience in ICT support and logistics roles, preferably in humanitarian or INGO context.
• Advanced knowledge of network systems, data security, troubleshooting, and Microsoft environment (O365, SharePoint, etc.).
• Experience managing fleet and/or logistics operations.
• Fluency in Arabic and English.
• Strong coordination, documentation, and problem-solving skills.
• Internal or former Mercy Corps staff are highly encouraged to apply.

Success factors

The ideal candidate is resourceful, collaborative, and detail-oriented, with strong troubleshooting and interpersonal skills. They thrive in dynamic environments and are committed to supporting teams with practical, user-centered solutions while maintaining compliance with organizational and IT standards. The ability to adapt to changing contexts, solve problems proactively, and model Mercy Corps’ core values of Integrity, Accountability, Courage, and Collaboration will be critical to success. They will also demonstrate a strong commitment to safeguarding, diversity, equity, and inclusion, ensuring that all financial processes support a safe and respectful environment for all stakeholders.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).