Outreach and Referral Officer

JOB Description – Outreach and Referral Officer

Job Purpose / Main Functions:

The Outreach and Referral Officer is responsible for implementing community engagement initiatives and referral pathways to ensure efficient service delivery to underserved populations.

Job Duties & Responsibilities:

Key responsibility

• Develop and execute outreach strategies to enhance community engagement.
• Facilitate referral pathways for beneficiaries, ensuring access to necessary services.
• Coordinate with SDCs and other service providers to streamline case management.
• Maintain detailed records of outreach and referral activities.
• Conduct awareness sessions on available support services.

Communication and Coordination

• Ensure close coordination and update with the team members, and other supporting departments.
• Communicating efficiently with technical team and managers conveying to them ideas and new proposals according to daily observation.
• Participate with in donor visits and promote proper preparation and implementation.
• Conduct communication with the stakeholders, partners, and municipalities through regular visits.

Organisational Policies

• Respects the Prevention from Sexual Exploitation and Abuse Policy (PSEA), ensuring the policy’s implementation and prompt notification of the PSEA Focal Point with any information regarding potential breaches of the policy.
• Is aware of, abides by and promotes the practices and values set out in all other COOPI policies and procedures such as the Internal Regulations, Standard Operating Procedures and other policies.
• Undertake all other duties that may be requested by the line-manager and that are compatible with the job.
• Participate actively in weekly and monthly coordination meeting with the line managers.

Job requirements:

Academic Background: Bachelor’s degree in social work, Psychology, or a related field.

Experience: Minimum of three years of experience in outreach, social services, and case management.

Technical Competencies:

1. Knowledge of referral systems and community mobilization strategies.
2. Strong interpersonal and networking skills.
3. Proficiency in MS Office and case management software.

Other Skills:

1. Good communication and facilitation skills
2. Self-management
3. Mission orientation
4. Teamwork
5. Cultural sensitivity
6. English and Arabic (written, read and spoken)
7. Computer Skills
8. Driving License (mandatory)