(Maternity Coverage) Associate Specialist, Health Quality Program Field Site, Lebanon - Akkar

Job Description

JOB SUMMARY:  Responsible for monitoring the quality initiatives in the respective field area. S/He will coordinate with colleagues at IMC and supported primary health care centers to identify gaps and develop improvement plans in the supported facilities and services. The incumbent plays a key role in supporting the health facilities to achieve quality targets according to guidelines and protocols informed by Ministry of Public Health (MoPH) and WHO.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

MAIN TASKS AND RESPONSIBILITIES

•    Perform regular quality supervisory visits to supported facilities for assessment, monitoring, and guidance. 
•    Conduct a range of quality assurance tasks including observations, audits, completion of checklists and others. 
•    Identify gaps in health services at supported facilities based on MoPH standards. 
•    Conduct needs assessments and participatory assessments to identify additional gaps and areas of improvement.
•    Identify priorities and support in development of quality improvement plans in collaboration with the health facilities and the field staff. 
•    Offer technical support and mentoring to achieve quality improvement.
•    Track performance of the supported facilities towards meeting a set of quality improvement indicators.
•    Evaluate the facility’s monthly performance against defined targets to determine clinic staff incentive provision.
•    Collect all supporting documents for the incentive provision. 
•    Perform patient file monitoring.
•    Track the budget vs. the actual incentive provision for the quality program on a monthly basis with the health management team and finance if needed. 

Reporting
•    Work with the field team to ensure regular collection of the quality program data and documentation as per grant and reporting requirements. 
•    Submit regular qualitative reports on the quality updates within the respective area.
•    Maintain detailed records on quality assessments, indicators, performance and trends. 
•    Prepare statistics on quality performance and quality success stories as relevant.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Job Requirements

MINIMUM QUALIFICATIONS

•    Typically, a Bachelor’s in Nursing. Equivalent combination of relevant education and experience may be substituted as appropriate.
•    Typically, 3+ years of relevant experience with auditing and monitoring of health service delivery and quality initiatives is required.
•    Fluent command of written and spoken Arabic and English  
•    Core knowledge of public health principles and techniques 
•    Working knowledge of the Ministry of Public Health in Lebanon policies and protocols 
•    Excellent communication skills 
•    Able to take initiative within a defined framework 
•    Flexible and creative  
•    Able to work under stress 
•    Strong commitment to work, the organization and its value
Desirable
•    Master’s in Public Health 
•    Experience working with an NGO is preferable

Please note, for Lebanon-based roles, we are only able to accept applications from candidates who are eligible to work in Lebanon. Since the position is a national role, we are unable to progress applications that would require sponsorship

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.