Senior Case Worker

Under the direct supervision of the Project Manager, the Senior case worker is responsible for overseeing the implementation of the social workers component, as well as the Children PwSN component at IOCC. He /She will coordinate the activities of the social and case workers, provide guidance when needed, coordinate with the specialists and ensure that the case management and referral services are efficient and responsive to the needs of the Forcibly displaced and stateless people.

Responsibilities and Essential Functions

The Senior Case Worker oversees the implementation of the PwSN activities related to children and supports the team with the case management services. He/ She will ensure proper implementation of the individual social workers activities related to health and other referrals and counselling.

The senior case worker will liaise with the donor and different stakeholders to ensure smooth coordination is maintained through effective communication, clear documentation, and timely reporting. The senior case worker will be handling an equal delegation of tasks between the team to ensure a positive and motivating working environment. Field activities will also be conducted to ensure an optimal implementation of activities and to guarantee adherence to the internal implementation plan. Moreover, the senior case worker will ensure proper documentation and filing in compliance with data protection protocol.

Supervise and manage the work of “Children PwSN” and “Individual social workers” teams to ensure prompt and quality response.

Build the capacity of the team when needed and participate in the recruitment and staff evaluation process.

Equally delegate tasks to the case workers and ensure a timely and quality response.

Coordinate the consultation and service provision of health and mental health specialists working under the children PwSN component (speech, occupational and psychomotor therapists, psychiatrist and psychologist, ECD and PSS officers).

Monitor field activities ensuring the implementation of the internal implementation plan.

Maintain a good relationship with donors and stakeholders in Akkar and North Lebanon.

Ensure the provision of emergency cash assistance for the most vulnerable beneficiaries, according to their needs, following the internal procedures.

Ensure timely reporting of the activities to the project manager.

Ensure full reporting on RAIS and other platforms, such as KOBO and Activity Info.

Ensure timely follow up -monitoring and review (weekly, monthly).

Ensure the implementation of the comprehensive approach by coordinating internally with different departments and components.

Stay up to date with the available services internally and externally and liaise with IOCC’s social workers to ensure complementarity of services.

Report frequently to the Project manager on all updates, targets, and project progress and draft monthly and quarterly field and progress reports on targets and project performance.

Conduct initial assessments, when necessary and as support to case workers, through home visits, to identify children with specific needs/or extremely vulnerable persons who require health and protection individual case management and ensuring timely intervention on referrals. 

Provide comprehensive case management to children with specific needs with heightened protection risk levels, including home visits, counseling sessions with proper case planning and tracking, following the interagency SOPs.

Maintain overall responsibility for supporting the beneficiaries through all the steps of case management (i.e., Health, Protection).

Ensure all supporting documents are being collected and filed properly.

Maintain a smooth and clear internal referral pathway.

Ensure the filing system is up-to-date and filed as per data protection protocols and SOPs.

Participate in internal and external meetings and training including case management meetings, protection unit updates, case conference meetings or any other meetings when required.

Qualifications

Knowledge, Skills, and Abilities (KSA): 

Language skills: Fluent in Arabic and good command of English (speaking, reading, writing)

Work experience: 4 years, preferably with NGOs

Knowledge of CM process, principles, and standards

Contextual awareness

Highly empathic in dealing with beneficiaries

Knowledge of archiving system and case management info management

Computer skills: good command of Word and Excel

Excellent knowledge of Protection principles and of PSEA

Excellent communication skills, including active listening.

Teamwork

Good organizational skills

Experience:  

At least 4-5 years’ work experience 

Previous experience in NGO, and humanitarian field is an advantage.

Previous experience in managing a team.

Working Conditions

Based in the office with frequent visits to the field.