MEAL and Hotline Assistant

Job Overview

The MEAL and Hotline Assistant contributes to the success of the emergency cash assistance project in South Lebanon, by supporting the MEAL Officer and Manager in various Monitoring, Evaluation, Accountability, and Learning (MEAL) tasks. This includes developing and maintaining results-based M&E plans, conducting field visits, monitoring policy compliance, and drafting reports. The role involves assisting in the creation and refinement of project frameworks, MEAL tools, and data collection systems, as well as ensuring the accuracy of information flow and meeting deadlines. Additionally, the MEAL and Hotline Assistant helps design assessment methodologies, develop feedback mechanisms, and incorporate accountability into MEAL activities. They also support learning by identifying lessons learned and best practices for program improvement and donor reporting.

Main Responsibilities

• Support the MEAL officer and/or MEAL Manager in the development, maintenance and update of results-based M&E plans and systems by the identification of baseline data, targets, and data sources and data collection methods.
• Conduct regular field visits to provide guidance to and support the M&E needs of field staff.
• Monitor policies compliance and evaluate implementation and program procedures.
• Draft monitoring reports in collaboration with the MEAL officer; assess the extent of the use of evaluation findings as well as lessons learned. Assist in drafting program reports as needed.
• Assist in managing the accuracy of information flow and ensure deadlines are met. - Assist in the training of relevant staff on MEAL procedures.
• Any other relevant MEAL tasks requested by the MEAL Officer and/or MEAL Manager.

Design

• Assist in the development of project results frameworks, log frames, MEAL plans and detailed implementation plans for MEAL activities collaboratively with program staff and the MEAL officer and/or MEAL Manager.
• Assist in the development and refinement of project related MEAL tools collaboratively with the MEAL officer and/or MEAL Manager.  

Monitoring

• Field test MEAL tools and modify as necessary with close coordination of the MEAL officer and/or MEAL Manager.  
• Assist in the maintenance of efficient data collection systems with the help of field and partner staff and assist in preparation of monthly/quarterly reports to donors in collaboration with the MEAL officer and/or MEAL Manager.
• Assist in the development and maintenance of information tracking systems (tracking sheets or databases).
• Assist the MEAL officer and/or MEAL/Manager in the analysis of data which will be used to share progress, trends, gaps with program staff and develop improvement plans as needed.
• Ensure timeliness of MEAL activities.

Evaluation/Assessments

• Assist in the design of methodologies and tools for internal assessments, surveys, and evaluations.

Accountability

• Assist the MEAL officer and/or MEAL/Manager to collaboratively develop and adapt feedback mechanisms based on beneficiary preferences for how to provide feedback to partner organizations and CRS in coordination with the MEAL officer.  
• Assist the MEAL officer and/or MEAL/Manager in incorporating accountability into regular MEAL activities, such as assessment, design, monitoring and evaluation and other learning activities such as regular reflection sessions.

Learning

• Support the MEAL officer and/or MEAL/Manager to ensure that lessons learned and best practices are identified and incorporated into current programming and new project designs as applicable.
• Support the MEAL officer and/or MEAL/Manager to catalogue lessons learned and achievements in the field for better programmatic design and decision making, and for donor reporting and cultivation.

Qualifications

• Bachelor’s degree in social sciences, development or a related field. Certificates in Monitoring and Evaluation is highly desirable
• 2+ years of experience in program management within a non-profit or international development context.
• Experience conducting analysis for quantitative and qualitative data
• Experience managing data sets (coordinating data entry, ensuring data quality, managing data confidential storage).
• Strong background in MEAL systems, with demonstrated ability to manage projects towards impactful results.
• Effective communication and collaboration skills, able to work well with a range of partners, stakeholders, and internal teams.
• High level of integrity and accountability to the communities served.
• Proficiency in English and Arabic.

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.