Clinic Assistant - Part Time

A.  GENERAL DESCRIPTION 

The main role of the Clinic Assistant is to carry receptionist and scheduler duties at Embrace assigned clinics, to provide administrative and technical support, not limited to performing office coordination, secretarial duties, and receptionist duties; scheduling and ensuring completion of beneficiaries’ information in the Electronic Health Record. 

B.  MAJOR DUTIES AND RESPONSIBILITIES

• Answering telephone and text inquiries from beneficiaries and screening calls to determine nature and urgency of inquiry, referring calls as appropriate, scheduling appointments with practitioners or follow up appointments requested by practitioners; instructing beneficiaries as needed regarding administrative and/or logistical procedures for their clinic appointments.
• Receiving, screening, and registering beneficiaries presenting for services in the Electronic Health Records System
• Maintaining a call back records to provide follow-up for beneficiaries on appointments, or instructions as requested by practitioners.
• Assisting the medical and psychological team with routine procedures, as appropriate to training and/or certification.
• Maintaining inventories of office supplies, as required to support day-to-day clinical and administrative operations.
• Providing day-to-day staff support for the operations, including preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements.
• Assisting in maintaining the serviceability of the center facilities and equipment; arranging for maintenance and repair as needed.
• Supervising volunteers and/or interns that are assigned to clerical duties such as filing.
• Preparing associated reports as needed.
• Completing other miscellaneous job-related duties as assigned 

C. QUALIFICATONS
1. Critical Skills

• Bachelor’s degree in Business or Public Administration or a related field.
• Minimum of 3-years relevant experience in healthcare clinical setting.
• Fluency in English and Arabic.
• Proficient in Microsoft Office Tools (Word- Excel- PowerPoint)
• Experience using Google Workspace

2.  Behavioral Skills:

• Demonstrates excellent organization and time management skills.
• Demonstrates ability to work in a multidisciplinary team.
• Demonstrates excellent communication, problem solving, interpersonal and conflict resolution skills.
• Demonstrates a high level of professionalism while providing services to beneficiaries or working with internal support staff.
• Demonstrates ability to adhere to ethical considerations and principles about work with vulnerable populations.