Social Worker - Tripoli

Basmeh & Zeitooneh is a registered Lebanese organization committed to serving refugees and vulnerable communities in Lebanon through six community centers across the country. The organization runs educational, relief, livelihoods, and protection programs and aims to serve as an inclusive and supportive focal point for the entire community. Basmeh & Zeitooneh has a zero-tolerance policy for sexual exploitation, abuse, and child abuse. Also, fraud, bribery, and corrupt activities. Basmeh & Zeitooneh (B&Z) is committed to maintaining the security, confidentiality, and privacy of your personal information. Basmeh & Zeitooneh is committed to safeguarding the well-being of children and upholding the Convention on the Rights of the Child. Basmeh & Zeitooneh maintains a zero-tolerance policy on child abuse.

We are currently accepting applications for the position of Social Worker at Basmeh & Zeitooneh, based in our Tripoli Center (Abu Samra).

Reporting To:

Directly: Project Manager

Technically: Protection Coordinator

Job Purpose:
Provide holistic support to clients navigating legal processes, acting as a bridge between the legal system and individuals or communities. Address the psychosocial needs that often accompany legal challenges.

Major Activities:

• Conduct psychosocial support and awareness sessions for children and caretakers targeted by the project.
• Assess, mitigate, and report protection risks during project implementation, specifying risks and implications for participants.
• Provide protection guidance through individual and group sessions.
• Report individual/household protection and non-protection issues identified during project activities.
• Share key protection messages, including PSEA, rights, and available protection services, within B&Z and via external partners.
• Organize and facilitate psychosocial support sessions for all participant groups, with a focus on children, women, and men.
• Organize structured group skills-building sessions with caretakers to enhance children’s life, soft, and transition skills.
• Identify behavioral changes or issues in children and make appropriate referrals to psychologists or specialized services.
• Communicate regularly with case management and protection staff to update on achievements and challenges with children.
• Monitor and assess the safety and security of children during sessions, reporting concerns to the Protection Program Manager.
• Follow up on individual cases requiring intervention and advise the educational team accordingly.
• Prepare monthly reports including referrals, awareness sessions, and psychosocial support activities.
• Network with humanitarian organizations, institutions, and community services to support participants.
• Perform other duties as assigned to support children, caretakers, and program development.

Key Performance Indicators (KPIs):

• Work according to the principles of the Code of Conduct.
• Ensure participants have access to appropriate services.
• Maintain participant dignity and avoid psychological harm.
• Achieve target participant engagement while ensuring quality of work.
• Provide a safe environment for children in both institutions and schools.
• Foster positive communication within the team.

Education & Experience:

• University degree in sociology or psychology.
• Minimum two years of experience in psychosocial support.
• Experience working with organizations in relevant fields.
• Participation in training/workshops on protection (child labor, domestic violence, SGBV, etc.).

Competencies:

Functional:

• Positive communication and active listening skills.
• Ability to effectively network and link participants to services.
• Respect for cultural context and sensitivity.
• Commitment to ongoing professional development.
• Empathy and responsiveness to participants’ needs.
• Flexibility and resilience under work stress.
• Direct engagement with participants in line with project goals.

Behavioral:

• Represent Basmeh & Zeitooneh positively in meetings and interactions.
• Treat participants with dignity and respect.
• Teamwork while maintaining hierarchy.
• Maintain confidentiality of participant information.
• Fluency in Arabic; basic English speaking and writing skills.