Lifeline and MCT Social Worker

MAJOR DUTIES AND RESPONSIBILITIES

Case Management and Beneficiary Support (Lifeline and MCT)

• Conduct psychosocial assessments for cases referred by both the Lifeline and MCT teams.
• Develop and implement case plans, including contact, assessment, referrals, and follow-ups for individuals in need, ensuring appropriate linkage to services and continuity of care.
• Support MCT in conducting field-based assessments and follow-ups for high-risk individuals.
• Ensure efficient, ethical handling of sensitive cases, and monitor the responsiveness and reliability of service providers, ensuring accountability and quality of care.
• Maintain accurate, up-to-date, and confidential records of beneficiaries served through both the Lifeline and MCT.
• Submit monthly reports detailing the number and types of cases referred, opened, followed up, and closed.

Program Development and Coordination

• Review, update, and develop internal policies and protocols related to social work practices.
• Regularly update and maintain a comprehensive referral database (service map) covering NGOs, hospitals, PHCCs, and private practitioners.
• Train Lifeline and MCT teams on the use of referral tools and clarify the roles and mandates of key service providers.
• Establish and strengthen partnerships with relevant service providers to facilitate effective referrals and inter-agency collaboration.
• Highlight emerging trends, service gaps, and barriers to care across both Lifeline and MCT operations, and provide actionable recommendations for improving service delivery.
• Represent Embrace in relevant national taskforces and working groups (e.g., MHPSS, UNHCR, UNICEF), advocating for improved psychosocial support systems.

Qualifications:

1. Educational Qualifications:

• Bachelor’s degree in Social Work, Psychology, or a related field (Master’s degree preferred).
• Certification in PFA or related crisis intervention methods is a plus.

2. Experience:

• Minimum of 3 years of experience in social work, case management, or mental health support.
• Experience in a hotline or crisis intervention role is highly desirable.
• Previous engagement with NGOs, UN agencies, or national taskforces is a strong asset.

​​​​​​​3. Critical Technical Skills:

• Strong knowledge of case management principles and psychosocial assessments.
• Familiarity with child protection, gender-based violence, and mental health issues.
• Proficiency in creating and managing referral systems.
• Skilled in training facilitation and resource development.
• Ability to create and update SOPs and organizational policies.
• Proficiency in CRM systems and database management for case tracking.
• Basic skills in Microsoft Office Suite and presentation tools.

​​​​​​​4. Behavioral Skills:

• Excellent interpersonal and communication skills, with the ability to empathize and build trust.
• Strong organizational and multitasking abilities.
• Critical thinking and problem-solving skills, particularly under pressure.
• Commitment to confidentiality and ethical practices.
• Ability to foster collaboration among diverse stakeholders.

​​​​​​​5. Performance Metrics:

• Timely and effective management of referred cases.
• Accuracy and currency of the referral database.
• Operator satisfaction and improved confidence through training and resources.
• Strengthened partnerships and increased referrals to service providers.