Platform Technical Management Specialist

ANERA BACKGROUND

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

JOB OVERVIEW

Anera is looking for a Platform Management Specialist  who will lead on managing the evolution of Nahno-Volunteers Platform. We are looking for a dynamic, strategic and creative thinker who combines technical and communication skills, and is passionate about the promotion of volunteerism across Lebanon. 

KEY RESPONSIBILITIES

The Platform Technical Management Specialist is responsible for Nahno-Volunteers Platform. 

Key responsibilities include:

Strategic Planning

• Develop and Execute Strategies: Formulate and implement strategies to ensure the Nahno-Volunteers platform achieves its goals and objectives.
• Understand the context and set the platform's technical direction to support growth and program goals.

Manage Platform Lifecycle

• Lead Redesign and Collaboration: Oversee necessary platform redesigns in collaboration with key stakeholders.
• Ensure ongoing maintenance and content updates, report progress and results, and coordinate with the larger team.

User Experience (UX/UI)

• Enhance User Experience: Ensure the platform delivers an intuitive and seamless experience for its users.
• Gather feedback, analyze user behavior, and collaborate with the project team, technical team, and stakeholders to make improvements and enhance usability and satisfaction.

Technical Oversight

• Ensure Stability and Security: Work with technical teams to maintain the platform's stability, scalability, and security.
• Manage infrastructure, monitor performance, optimize operations, ensure data safety, and resolve technical issues as they arise.

Data Analysis and Insights

• Leverage Data Analytics: Use data analytics tools to track key metrics, derive insights, and make data-driven decisions.
• Monitor user engagement, analyze trends, and identify areas for optimization.

Partnership Management

• Build Relationships: Develop and maintain relationships with external partners, including youth organizations, NGOs, social media, and external developers.
• Work together to assess platform operations, enhance capabilities, and expand the platform's ecosystem.

Communication and Stakeholder Engagement

• Liaison and Collaboration: Act as a liaison between different stakeholders, including external partners, youth, and the project team.
• Communicate updates, solicit feedback, and foster collaboration to drive platform success.

Platform Promotion

• Collaborative Promotion: Work with the project team, youth, and partners to promote the Nahno-Volunteers platform both online and offline through events, digital marketing, and other channels.

QUALIFICATIONS and COMPETENCIES

• Relevant university degree in computer science, engineering or similar field
• Minimum of 5 years of experience in a similar role / platform management 
• Preferred previous experience working youth and NGOs 
• Preferred previous experience working in NGO sector 
• Excellent oral and written skills in English and Arabic 
• Excellent drafting, editing, reporting skills in English and Arabic 
• Adaptability and flexibility to fast-paced and changing environment 
• Accountability, creativity, sound judgement and decision-making
• Ability to work effectively in teams of different backgrounds
• Ability to work inclusively and collaboratively with a range of stakeholders
• Excellent planning and organizing, professionalism, self-management skills 
• Excellent interpersonal skills; culturally and socially sensitive;
• Self-motivated, ability to work with minimum supervision and tight deadlines 

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.