RFQ - 05448 - Case Worker

Within this framework, we are seeking 3 case workers to support each of the project Centers (Bourj Hammoud, Achrafieh, and Chiyah) to implement case management, social empowerment, and community based activities with the aim to support the team with overall implementation of Amel services for migrant domestic workers.

Main Deliverables:

The case workers, under the supervision of the Field Coordinator, will be responsible for the following tasks:

1. Case Management and Protection Support

• Case Management: Conduct all activities related to Case Management, including registration of new cases, case assessment to identify protection risks (abuse, trafficking, violence) and critical needs (legal, PSS, medical), internal and external referrals to Amel’s in-house lawyer, health team, PSS staff, and external specialized partners, follow-up to monitor the efficacy of referrals and client well-being, case closure.
• Protection and Accountability Mechanisms: Ensure that activities related to Accountability to Affected Populations (AAP) are implemented effectively, in particular those related to the Complaint and Feedback Mechanisms (CFM), ensuring adherence to Prevention of Sexual Exploitation and Abuse (PSEA) standards, and facilitating Focus Group Discussions (FGDs).

2. Beneficiary Identification and Service Mapping

• Outreach Implementation: Implement outreach activities to proactively identify potential beneficiaries (migrant workers and their children) in line with the project’s specific target requirements and vulnerability criteria.
• Service Mapping: Conduct comprehensive mapping exercises to document and update all available external services (e.g., specialized medical, shelter, legal aid, vocational training) relevant to migrant worker protection.

3. Trainings and Capacity Building

• PSS and Awareness Sessions: Conduct Psycho-Social Support (PSS) and broader protection awareness sessions within the Centre and in community settings to inform beneficiaries of their rights and available services.
• Social Empowerment: Support the implementation and follow-up Amel School community empowerment sessions as well as the organization of community-based and social cohesion events

d)   Reporting and Data Management

• Data Management: Collect, organize, and securely archive all project-relevant data, in line with data protection standards and guidelines.
• Reporting: Write detailed activity reports and provide weekly and monthly progress reports of activities against project targets. This includes highlighting success stories and documenting best practices for internal learning.
• Coordination: Provide timely and accurate information and data to the project management team for reporting deadlines, and ensure comprehensive reporting and constant coordination with the Field Coordinator.