Referral Focal Point - 80% Activity Rate

Main Purpose

Ensure the follow-up and management of patients (MSF-staff or beneficiary) in need of referral to a third level health facility, in accordance with the Mission's policy and referral criteria.

Accountabilities

• Ensuring that all referrals are approved according to the patient referral criteria established by the mission. Evaluate each referral proposal and validate according to agreed upon criteria.

• Ensuring the management of patients referred .
• Together and in coordination with the project team and the logistics department, organizing the movement of patients, guards and accompanying medical staff (when necessary).
• Referring/accompanying the patient to the most appropriate hospital, according to the patient's pathology and the competencies/specialties of each of the selected structures and according to the mission's referral policy, to ensure the best possible care.
• Ensuring regular monitoring of the patient's progress, with regular visits to the health facilities, participation in ward rounds of our patients, and discussions if necessary with the staff, making sure that the treatment is given and the diagnostic tests are performed within the established criteria;
• Ensuring that MSF patients do receive timely their treatment (are not being kept unnecessarily )not hang around in the chosen hospitals for no logical reason in order to avoid additional costs for MSF
• Informing the medical coordination in case of difficulties in management.
• Taking care of administrative issues related to referrals (completion of patient files, counter-referrals, per diem, invoice control, appointments, etc.).
• Ensuring the regular update of the referral table of each project, and send them on a weekly basis for a good follow-up of the evolution of referred patients.
• Ensuring that the counter-referral file is sent to the projects once the patient is discharged from the health facility.
• MSF focal point in the hospitals where the patients are referred, were the interlocutor with the nursing staff (nurses, doctors, surgeons) and administrative staff of the health structures involved.
• If necessary, supporting the department in other areas related to patient management (sending samples, tracking specific drugs with the Ministry of Health and others).
• According to the national staff health policy, following up on patients (MSF staff) referred to the selected hospitals. Evaluate/validate/schedule (in communication with medical coordination) needed services outside the framework agreement.

MSF Section/Context Specific Accountabilities

1. Medical Case Management & Referrals

• Provide timely health-related support to MSF staff across both OCB entities (Lebanon missions and Branch Office) for IMS and LHS, in alignment with MSF policies and duty of care, based on proactive identification or specific requests.\
• Assist Syria Missions (OCB, OCBA, OCA) in IMS medical evacuations by coordinating hospital admissions in Lebanon or during transit.
• Manage pre-travel health arrangements for LHS assigned to detachments, trainings, and expatriations.
• Support project teams with IMS and LHS referral processes in Beirut.
• Implement AEB protocols in coordination with project staff health focal points and report to SHU.

2. Pharma Management
• Assist the mission pharmacist in monitoring and updating first aid supplies, post-exposure prophylaxis kits, and medical kits across GH, offices, and vehicles.

3. Administrative Functions

• Process reimbursements for staff health-related expenses.
• Coordinate with insurance providers and HR/Finance teams to resolve insurance-related issues.
• Brief new IMS arrivals and newly hired LHS on staff health policies, benefits, and reimbursement processes.
• Support the Country Medical Coordinator/Country Medco Sup in reviewing, implementing, and updating staff health policies, SOPs, and guidelines, ensuring alignment across MSF sections in Lebanon.
• Monitor sick leave (SL), work-related accidents (WRA), and chronic medical conditions among LHS and eligible dependents. Report WRAs to the Country MedCo.
• Assist the Country MedCo and other Coordinators (HR, Supply, Finance) in evaluating and overseeing staff health insurance coverage and during competitive bid reviews, ensuring consistency with internal staff health regulations.

Requirements

Education

• Essential: Medicine or paramedical degree essential. Specialization or training in tropical disease
• Essential: Valid license to practice as a health professional from the Lebanon MOPH
• Essential: Certificate of registration at the respective Lebanese Order of Syndicate

Experience

• Essential: 3 years or more working experience in MSF or other NGO’s
• Desirable: With experience in collaborating with Ministry of Health institutions and private hospitals through insurance coverages
• Desirable: Previous working experience in managing staff health

Languages                 

• Essential : English language required

Knowledge

• Essential: Advanced knowledge of Microsoft office Word, power point and outlook
• Desirable: Intermediate knowledge of Microsoft office excel