Community Manager

Detailed Job Description

Social Media & Content Creation

• Develop and oversee the organization’s social media and digital communication strategy to enhance visibility, community engagement, and brand consistency.
• Manage content creation processes, including the development of posts, videos, stories, and graphics that align with Nusaned’s goals and values.
• Supervise and guide content collection from field teams, ensuring accuracy, relevance, and representation of community voices.
• Approve visual materials, communication products, and campaign content to ensure alignment with communication standards and donor requirements.
• Maintain and manage a comprehensive monthly content calendar reflecting organizational priorities, project timelines, and communication objectives.
• Ensure compliance with ethical communication standards, informed consent, and “Do No Harm” principles.

Community Engagement & AAP/Safeguarding Support

• Oversee community interaction across all digital platforms, ensuring that messages, comments, and inquiries are addressed promptly, respectfully, and professionally.
• Manage the digital feedback and complaints system, ensuring that all entries are logged, categorized, and forwarded to the relevant teams in line with Nusaned’s AAP and Safeguarding protocols.
• Coordinate directly with the Safeguarding/PSEA Focal Point to ensure sensitive complaints are documented securely and processed through appropriate channels.
• Analyze trends in community sentiment, identify key concerns, and recommend improvements in communication or program delivery.
• Strengthen online community-building initiatives, promoting positive engagement and accurate representation of Nusaned's work.

Reporting & Analytic

• Track digital engagement metrics and prepare monthly analytics reports with insights and recommendations for improving reach, visibility, and audience interaction.
• Lead the development of communication sections within monthly, quarterly, and donor-specific reports.
• Oversee the documentation of success stories, testimonials, and field highlights for advocacy, fundraising, and visibility purposes.
• Present communication performance and recommendations to management when needed.

Communication & Coordination

• Collaborate with PDQ, Programs, MEAL, People & Culture, and Field teams to ensure communications reflect accurate data and up-to-date information.
• Support and coordinate awareness campaigns, ensuring that messaging is accessible, ethical, and aligned with organizational standards.
• Represent the Communications Unit in internal meetings and leads on the planning of public events, media interactions, and visibility activities of the organization.
• Ensure brand consistency across all departments and communication materials.

General Responsibilities

• Ensure confidentiality, integrity, and responsible data handling, especially when managing content from vulnerable communities.
• Perform any additional tasks assigned by senior management.

Reports to: Communication Manager
Supervisory Responsibility: ----
Collaborates and Works with: PDQ Manager, Department Heads, People & Culture, Project Managers, MEAL, field officers, safeguarding & AAP focal point, and volunteers

Knowledge and Experience

• Bachelor’s degree in Communications, Marketing, Public Relations, Advertising, Social Sciences, Journalism, or a related field.
• Minimum 2–3 years of experience in social media management, digital communications, or related fields.
• Experience within NGOs or humanitarian organizations is strongly preferred.
• Strong content creation abilities (visual and written), with attention to accuracy and storytelling.
• Knowledge in graphic design is a strong plus (Canva required; familiarity with Adobe Creative Suite preferred).
• Excellent interpersonal and communication skills in Arabic and English (written and verbal).
• Strong analytical skills for reading insights and translating data into recommendations.
• Ability to manage multiple tasks, prioritize under pressure, and work both independently and collaboratively.
• Familiarity with AAP, PSEA, ethical communication, and informed consent procedures is an asset.
• High level of professionalism, confidentiality, and cultural sensitivity.

Nusaned is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We uphold the highest standards of Safeguarding, PSEA (Protection from Sexual Exploitation and Abuse), AAP (Accountability to Affected Populations), Data Protection, and Duty of Care. Nusaned offers reasonable accommodations for applicants with disabilities and promotes a safe, respectful, and inclusive workplace for all. Any breach of safeguarding or ethical standards will result in immediate disciplinary action , up to termination of employment or contract. in line with Nusaned’s Zero-Tolerance Policy.