Collect feedback from the different feedback mechanism sources and upload data onto Excel.
Answer/listen, process, and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.).
Guide beneficiaries that seek help (information, assistance, or feedback).
Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow-up; ensure that follow-up and actions taken are properly documented on NABAD's information management database.
Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with NABAD's Accountability SOP.
Follow up with relevant field staff to ensure action is taken following feedback received and ensure the loop is closed in compliance with NABAD standards.
Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow-up/response with beneficiaries.
Intervention Sectors
Education
Human Rights & Protection
Location
- Lebanon
Application Deadline
Organisation
Salary Range
1200 to 1500 (USD)
Contract Type
Full Time
Application Submission Guidelines
Applications submitted without a cover letter or the title of the position in the subject will not be considered.
Nabad has zero tolerance towards sexual abuse, exploitation, and harassment.
Nabad encourages individuals with disabilities and underprivileged groups to apply. Nabad adheres to its GEDSI policy.
Applicants from the area mentioned above are encouraged to apply.
Requires a Cover Letter?
Yes
Experience Requirements
2 to 3 years
Education Degree
Bachelor Degree
Arabic
Fluent
English
Very Good
French
None
Hide guidelines for wrong answers
No