Health Program Manager

With 30 years of humanitarian action, Première Urgence-Aide Médicale Internationale (PU-AMI), a non-profit, apolitical and secular international NGO in Lebanon: 

• Supports more than 300,000 beneficiaries annually through its programs in Lebanon. 
• Employs more than 190 national staff from diverse backgrounds. 

• Works in close partnership with local authorities, UN agencies, and NGOs to deliver coordinated, high-quality assistance. 

Our mission in Lebanon: 
PU-AMI strives to provide rapid and integrated humanitarian responses to populations affected by crisis. Our teams combine expertise in Health, Protection, Shelter, Livelihood, Mental Health, and Psychosocial support to help individuals regain independence and dignity. 

Learn more: PU-AMI Website | LinkedIn | Facebook | Instagram | Ethics Framework

Job Description:

1- GENERAL OBJECTIVE

The Health Program Manager has overall responsibility for the management of the team of field staff implementing PU-AMI Health projects. This includes ensuring the timeliness, high quality and effectiveness of all health activities, in accordance with the timeframe and procedures defined by the different donors.

The HPM represents PU-AMI partners, authorities including local municipalities and local actors and communities involved in the implementation of health projects. The HPM also represents PU-AMI at a regional coordination level such as Ras Maslaha, MOPH coordinators, subnational health sector lead.).

The HPM works under the overall supervision of the Deputy Field Coordinator, both ensuring that PU-AMI maintains an integrated approach to programming.

To perform this position successfully, she/he should be able to:

• Provide leadership for health interventions through coordinating the programmatic, technical, logistical and administrative aspects of the program(s), ensuring that program activities are delivered on time, on budget and to a high level of quality as per the SOPs and activity forms;    
• Ensure proper and timely internal and external qualitative reporting on the targets achieved, including proper monitoring on the financial budgeting of different programs;
• Ensure the implementation of monthly meetings with the team and participate to the health coordination meeting.
• Team management of all operational staff within the project;
• Identification of technical support needs;
• Ensure capitalization of all aspects of the project.

2- RESPONSIBILITIES AND TASKS

1. ENSURE THE QUALITY ON THE IMPLEMENTATION AND MONITORING OF THE OVERALL HEALTH PROGRAMS IN THE AREAS OF INTERVENTION:

• Ensure that beneficiaries, Primary Health Care Center (PHCC), secondary health care employees and local populations understand the projects’ objectives and participate actively in their implementation;
• Plan activities and ensures that activity timelines are met. In the event of delays in project implementation, he/she immediately informs his/her superior and proposes solutions to remedy the situation;
• Work in close collaboration with the Health Department (Health Coordinator, Deputy Health Coordinator(s) Pharmacist Specialist, Community Health Specialist, Quality specialist, senior Medical Specialists and HIS team at Coordination) on the medical strategy for projects, the quality of activities (e.g. Instruments/tools to be use and developed), the technical choices to be made, and the reporting obligations and mechanisms;
• Track the defined performance indicators, report on progress to his/her line and technical managers and team, flag any difficulties encountered in project implementation, and propose improvements or reorganization depending on needs;
• Analyze data gathered through health reporting tools and FFM tools (online and FFU) and propose alternatives to improve program/project implementation;
• Track the Quality and financial conditions outlined in the contract with partners. Responding rapidly to deviations or anomalies by flagging these up immediately to the line manager;
• Ensure follow-up and analysis of epidemiological morbidity data, in collaboration with the Health Information Team Leader, Medical Advisor and Health Coordinator; Report any outbreaks directly to Health Coordinator directly and agree on the action plan.
• Leads needs assessments to be undertaken related to programs to ensure medical needs & service provision gaps, medical equipment, medications and medical consumables, in collaboration with the deputy Health PM, Pharmacist(s), Quality specialist(s) and Medical Specialists;
• Complete regular visits to the field to ensure proper implementation of activities, to determine gaps and follow up on implementation by the field teams;
• Ensure the implementation of monitoring and/or evaluation processes according to the MEAL Strategy plan defined on project needs;
• Undertake monthly analyses and transmit the analyzed data to the Program Department (Grants and Communications Manager, MEAL Coordinator and Health Coordinator). Depending on the needs of the projects and/or the data collected, produce and disseminate reports of the monitoring and evaluation exercises to the relevant people;
• Ensure proper archiving of all the documents, tools and training materials produced in the context of project(s) and ensure the availability of the verification sources mentioned in the proposals or subcontract(s) agreement;
• Update and transmit the internal and external reports to the Deputy Field Coordinator/Field Coordinator and Health Coordinator while making sure to meet the internal deadlines for endorsement (Health reporting tools and FFM) and the external contractual deadlines;
• Liaise closely with Finance and Administration department to ensure that financial spending is on track and according to initial estimations;
• Guarantee the suitability of programs and their accordance with the Health Policy and framework of operations of PU-AMI. Submit any request for advancement into new medical activities to the related person in the health Department.

2. SUPERVISE THE MEDICAL TEAM

• Familiarize himself/herself with the Internal Rules and Procedures of PU-AMI for the mission, and ensure that they are known and respected by the team;
• With the support of the Administrative and human resource Department, propose job profiles if requested or prepare/review job descriptions for members of the team if needed under the delegation of Health Coordinator/Deputy Field Coordinator/Field Coordinator;
• Participate actively in the hiring process for new staff (shortlisting, interviewing, testing, etc.), as well as in any decision related to the termination of employment contracts of any member of his/her team;
• Ensure each of the team members has a clear vision on targets and tasks to be perform to ensure the smooth development of program activities (updated Key staff work plan);
• Ensure that each of his/her team members is provided with written performance appraisal once every six month and at contract termination;
• Create coordination mechanisms specific to the team and ensure proper program implementation and direct staff supervision on major tasks/roles ensuring high quality implementation;
• Identify the training needs of the team and address them (organizational and medical support, methodology, organization of training sessions, etc.);
• Participate in constructing the organizational chart of the health department at the base level team in coordination with Health Coordinator and the Deputy Field Coordinator/Field Coordinator;

3. ENSURE LOGISTICAL AND ADMINISTRATIVE SUPPORT FOR THE MEDICAL PROGRAM

• Address his/her logistical needs to the logistics department (base level), in line with available budgets and in coordination with the Deputy Field Coordinator/Field Coordinator;
• Take into account the time and logistical constraints of the mission, as well as the purchasing rules specific to the programs, in order to ensure that his/her requests are realistic in light of procurement timelines;

4. CONTRIBUTE TO THE DEVELOPMENT OF NEW PROPOSALS

• Participate in identifying health-related needs, in coordination with the Health Coordinator/Deputy Field Coordinator and Field Coordinator;
• In the context of identifying new operations, and together with the Health Coordinator/Deputy Field Coordinator, contribute to the preparation of project proposals for the Health sector;
• Participate in the strategy development of the mission.

5. BUDGET

• Manage expenditures related to specific grant (e.g. budgetary forecasting for a PHCC implementing the LPSP and SHC on health financing);
• Ensure follow-up and control of his/her budget area;
• Analyze and propose solutions for reallocation if needed, after receiving a monthly updated budget follow- up from the Admin/Finance Department;
• Approve expenditures and re-allocations within his/her budget area(s);
• Plan and monitor expenditures to take place during the grant period;
• Address his/her cash forecast according to his/her budget areas;
• Avoid any over or under expenditures at the end of the grant.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs. Employee is also required to fulfil other job-related tasks delegated to him/her by their line management.

1. Successful implementation of the mission health program

2. Successful financial and medical appliance of the projects including FFM, FFU, reporting tools

3. Lead on the rightsizing positions at base level in coordination with the health coordinator.

4. Ensure strong monitoring and understanding of the context and projects.

5. Conduct regular meetings with the team and coordination team.

4- Job Requirements:

MANDATORY REQUIREMENTS

Language skills: Fluent in English and Arabic, (speaking/reading/writing).

Education degree: Bachelor degree required in Health sector (Nurse, Medical Doctor, Paramedical or another relevant area); Master degree or related qualification preferred in Public Health or in relevant field of required expertise/field.

Work experience: Health project management experience is mandatory,

Medical background is mandatory (nurse, midwife, medical laboratory, physician)

minimum of 5 years’ experience in the Humanitarian health sector working with vulnerable populations (refugees, displaced persons),

Proven experience in managing Health budget forecast and expenses is an asset, previous experience in managing financial expenses to the health facilities is required. Proven experience in the Lebanese health system working with local and International NGOs. Experience in pharmacy management. Knowledge of the project cycle management and logical framework; ability to monitor activities’ indicators.

Computer skills: Excellent knowledge of the MS office software including Word, Excel, Power Point, Outlook.

Others:

Valid driving license (minimum 1 year)

Management and pedagogical skills

Good knowledge of North Lebanon’s geography and context, willing to travel locally

Reporting skills/experience

Excellent communication, conflict solving and diplomacy skills to manage relationship in potentially tense situations

Ability to adapt or change priorities according to the changing situation within a mission or the organization itself

Well organized and hard worker

Able to manage stress and pressure

Ability to remain neutral and impartial

Requirements of Behavioral Competencies:

Problem Solving

Adaptability

Result Orientation

Independence

Stress Resilience

Teamwork

Communication

PUI-AMI Employment Conditions and Benefits:

Status: A Fixed-Term Contract 

40-hour work week from Monday to Friday.

Location: Tripoli-El Mina

Travel Required: Regular visits to field

Monthly Gross Income:  2685 USD based on PU-AMIs internal salary scale. PU-AMI deducts income tax and automatically registers employees to NSSF

Seniority Allowance of +2% monthly increase of your basic salary after 1st year of employment. Seniority allowance is gradual and grows of +2% every year.  

Insurance Medical Insurance class B for employee and spouse.

Life Insurance

Maternity leave of 100 days

Paternity leave of 5 days

Paid Leaves Policy: 24 days of paid leaves per year

3 paid Sick Child Leaves per year for employees with children

Eutelmed Psychosocial service available 24/7 in both Arabic and English

Other allowances that are extra?

Opportunities for career progression and transparent internal recruitment system

Internal trainings and capacity development opportunities

Staff wellbeing and inclusion activities

Our Commitments

 PU-AMI sees diversity of nationalities, genders, beliefs, profiles and statuses among its employees as a major asset for its humanitarian action and therefore compels itself to the strict observance of the principle of non-discrimination throughout its recruitment process.  

PU-AMI applies a policy of zero tolerance towards exploitation, sexual abuse and mistreatment, in all its forms, of men, women, children and all vulnerable persons. It engages all its staff to promote, disseminate and respect the principles set out in its ethical framework.