Student Liaison Officer

Key Responsibilities:

Student Assistance & Guidance:

• Serve as the first point of contact for student inquiries regarding academic records, petition feedback, university policies and/or procedures.
• Provide friendly, patient, and comprehensive guidance to students in the process of completing and submitting forms (e.g., petitions, registration, etc.)
• Clearly explain complex academic policies, procedures, deadlines (especially related to the academic calendar), and requirements in an easy-to-understand manner.
• Actively listen to student concerns, offering empathetic support and practical solutions.
• Refer students to appropriate university departments or resources when their needs extend beyond the Registrar's Office scope.

Petition & Records Support:

• Assist students in accurately completing (online or non-online) all required forms and gathering necessary supporting documentation for petitions.
• Review registrar submitted petitions for completeness and adherence to initial requirements before forwarding to the appropriate personnel.
• Track the status of student petitions and proactively communicate updates to students in a timely and reassuring manner.

Administrative Support:

• Maintain accurate and organized records of student interactions and inquiries.
• Assist with data entry and record updates.
• Prepare routine reports on common student issues.
• Provide general administrative support to the Registrar's Office as needed to ensure smooth daily operations.

Required Qualifications:

• Bachelor's degree in Higher Education Administration, Communications, Business Administration, or related field. 
• A minimum of 1-3 years of professional experience in a student-facing role, customer service, or administrative support, preferably within a higher education setting.
• Exceptional interpersonal and communication skills, with a demonstrated ability to interact with diverse student populations with patience, empathy, and a positive attitude.
• Strong organizational skills and meticulous attention to detail, particularly in handling sensitive student information and documentation.
• Proven ability to explain complex information clearly and concisely, both verbally and in writing.
• Demonstrated problem-solving skills and the ability to manage multiple tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

• Prior experience working directly within a university Registrar's Office or a similar academic records department.
• Familiarity with university academic policies, procedures, and student information systems (SIS).
• Experience in developing student-facing informational materials or conducting workshops.
• A genuine passion for assisting students and contributing to their academic success.