Visa Officer (Swiss or EU/Schengen national)

The Embassy of Switzerland to Lebanon and Syria represents Switzerland's interests in Lebanon and Syria and provides consular services to Swiss citizens, as well as visa services for residents in Lebanon and Syria.

The Embassy is seeking to recruit a Visa Officer of Swiss or EU/Schengen nationality who is residing in Lebanon. Dual nationality with Lebanon or Syria is not permitted, in accordance with official instructions. The Visa Officer will support the Visa Section in its daily operations, in line with Embassy's rules and procedures.

Tasks and responsibilities:

• Receive visa applications from the External Service Provider (ESP) and in person at the counter, including applications of spouses of Swiss citizens, as well as student, work, humanitarian, return (visa de retour), and family reunion visas where applicable.
• Verify and process applications and supporting documents within established benchmarks and prepare files for decision.
• Respond to enquiries from applicants and authorities in a professional and timely manner (written: English and French; oral: Arabic).
• Monitor and manage the Embassy’s visa mailbox.
• Conduct or assist with visa application interviews and carry out case-related verifications as required.
• Liaise with the External Service Provider (ESP).
• Provide administrative support, interpretation and translation, and deputize for the other Visa Officer during absences.

Competencies and selection criteria:

• Nationality: Swiss or EU/Schengen national.
•  3 to 5 years of work experience, preferably in a Visa or Consular Section.
• Bachelor's degree in Business Administration or a related field. IT or Computer related certificate or degree is considered an asset.
• Fluency in German or French (mother tongue) and English (spoken and written); oral knowledge in Arabic is an asset[CB1] [EH2] .
•  Excellent computer skills, including Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and accuracy in handling documents and data.
• Excellent organizational skills with the ability to meet deadlines.
• Customer-service orientation and professional communication skills.
• High sense of integrity, discretion, and respect for confidentiality.
• Ability to work independently as well as part of a team in a multicultural environment.
• Flexibility and reliability, with the capacity to handle a high workload.

Starting date: As soon as possible.