•Manage project-related complaints and issues by coordinating with field staff and cash for work project team, and compile relevant reports.
•Prepare responses and correspondence for project-related queries.
•Develop standard operating procedures, eligibility criteria, guidance notes, documentation of best practices, and lessons learned.
•Lead in creating and implementing a communication plan for the project, including the development and dissemination of communication materials and organizing events, in coordination with the UNRWA Public Information team and in line with donor and UNRWA communication policies.
•Organize and maintain project databases by systematically archiving all pertinent information and conducting quality assurance checks.
•Assist in project implementation by ensuring that all activities and deliverables meet the required quality standards and adhere to legal agreements and set tolerances.
•Track project progress and assess performance based on scope, budget, timeline, and quality by working closely with the project team, and promptly report any issues to Project Officers along with recommended corrective actions.
•Carry out additional tasks as prioritized and assigned by the CfW Project Officers and Project Manager
- Lebanon