Systems and Networking Support Officer

RESPONSIBILITIES 

Network Support & Troubleshooting

·       Assist in monitoring network connectivity and performance

·       Troubleshoot basic network and internet issues

·       Support resolution of connectivity incidents at head office and medical centers

·       Escalate complex network issues to senior IT staff or external vendors

 Equipment & Basic Maintenance

·       Assist in installing and replacing network equipment (switches, routers, access points)

·       Assist in installing and replacing network printers, photocopiers and scanners

·       Perform basic configuration tasks following predefined standards

·       Ensure network equipment is properly labeled and documented

·       Support routine checks and maintenance activities

Medical Centers & Remote Sites Support

·       Provide on-site or remote assistance to medical centers and laboratories

·       Support secure connectivity between centers and central systems

·        Coordinate with service providers under IT Manager guidance

·        Help minimize service interruptions affecting daily operations

User & Helpdesk Support

·       Handle network-related user support requests

·       Assist staff with connectivity, VPN access, and basic network usage issues

·       Assist with windows, office 365 usage issues

·       Record incidents and actions taken in the helpdesk system

·       Follow escalation procedures when required

Security Support (Assistance Level)

·       Apply security settings as instructed by senior IT staff

·       Assist in managing user access and VPN accounts

·       Report suspected security incidents immediately

·       Follow data protection and confidentiality guidelines

Documentation & Reporting

·       Maintain basic documentation (network diagrams, device lists)

·       Update logs related to incidents and maintenance

·       Report recurring issues to the IT Manager and Systems and Networking Specialist

·       Support audit requests by providing technical information when requested

·       Perform any other related duties assigned by the IT Manager and the Head of Finance and IT

QUALIFICATIONS 

·       Technical diploma or bachelor’s degree in IT, Networking, or related field

·       1–3 years of experience in IT or network support

·       Basic knowledge of:

·       LAN/WAN concepts

·       Wi-Fi and internet connectivity

·       Windows environments

·       Office 365

·       Willingness to learn and follow established procedures

·       Fluency in Arabic and English are a must. French is a plus

·        Good troubleshooting and problem-solving skills

·        Ability to follow instructions and documented procedures

·        Clear communication and teamwork

·        Service-oriented mindset

·        Respect for confidentiality and data protection rules

·        Strong interpersonal skills

·        Good communication skills 

·        Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

·        Keep attention to details