Social Media Officer

ANERA BACKGROUND:

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

JOB OVERVIEW:

The Social Media Officer will lead the strategy implementation, planning, content creation, and management of digital content across all Nahno Volunteers platforms. The role aims to increase youth engagement, awareness, and participation while ensuring that all content reflects Nahno Volunteer’s objectives, values, and donor visibility requirements. Nahno Volunteer is the national volunteering platform led by the Ministry of Social Affairs (MOSA), in partnership with UNICEF, funded by the Netherlands, and implemented by Anera and Live Love.
The Officer will also provide technical guidance to the team on social media best practices, analytics, and performance optimization.

KEY RESPONSIBILITIES:
The officer is responsible for:

1- Strategy & Planning

• Develop and implement a comprehensive social media plan and content strategy aligned with Nahno Volunteer program objectives, communications strategy, and guidelines, in coordination with MOSA and UNICEF.
• Plan monthly content calendars, campaigns, and initiatives targeting youth and key stakeholders.
• Collaborate closely with program teams to ensure messaging reflects project priorities, events, and learning outcomes.
• Lead coordination, clearance, and liaison efforts with internal teams and partners to ensure alignment, timely approvals, and smooth implementation.

2- Content Creation & Management

• Produce high-quality, engaging content (text, graphics, photos, videos, and infographics) for all Nahno Volunteers platforms.
• Ensure consistency in branding, tone, and messaging across all digital channels.
• Optimize content for reach, engagement, and impact using platform analytics and audience insights.

3- Platform Oversight & Analytics

• Manage all Nahno social media platforms and content on the Nahno Volunteer platform.
• Oversee community management, including responding to comments, messages, and audience inquiries in a timely and professional manner.
• Monitor platform performance and prepare monthly analytics and performance reports.
• Provide data-driven recommendations to improve engagement, growth, and reach.

4- Stakeholder Engagement & Collaboration

• Coordinate content contributions, approvals, and messaging with internal teams, partners, and external stakeholders.
• Attend coordination meetings with MOSA and other relevant stakeholders to present social media updates, performance metrics, and planned strategies.
• Support promotion of events, campaigns, and youth mobilization activities through digital channels.
• Ensure full compliance with donor visibility and communication requirements.
• Participate in weekly and/or bi-weekly coordination meetings with the platform’s communications committee.

5- Capacity Building & Guidance

• Provide guidance and training to team members on content creation, social media management, and digital best practices.
• Maintain up-to-date knowledge of emerging social media trends, tools, and youth engagement approaches.

Key Deliverables

• Monthly social media plan and content strategy.
• Monthly content calendars and campaign plans.
• High-quality digital content for all Nahno platforms (graphics, videos, posts).
• Monthly analytics and performance reports with clear recommendations.
• Documented social media guidelines and best practices for internal teams.

QUALIFICATIONS and COMPETENCIES

Qualifications:

• Bachelor’s degree in Communications, Marketing, Media, Design, or a related field.
• 2 to 4 proven experience in social media management, content creation, and digital campaigns.
• Proficiency in design and editing tools (e.g., Canva, Adobe Suite, video editing software).
• Experience working on youth engagement, community programs, or NGO projects is an asset.

Competencies:

• Strong organizational, planning, and time management skills.
• Excellent written and verbal communication skills.
• Creative and innovative, with the ability to produce high-quality visual and written content.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical skills to interpret digital metrics and optimize performance.
• Solid understanding of social media trends, youth engagement strategies, and community mobilization.

Duration & Contract Type

• 3 months, renewable based on performance and fund availability
• Temporary contract

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.