Access & Security Manager- Lebanon

Major Duties and Responsibilities:

1. Access Management, Acceptance & Community Engagement (via CLOs)

• Lead ongoing analysis of access constraints and opportunities, ensuring programme delivery plans reflect current realities and risk thresholds.
• Guide and supervise Community Liaison Officers (CLOs) to strengthen acceptance and field access through structured engagement with communities, leaders and relevant local stakeholders.
• Monitor community perceptions and tension dynamics that could affect Medair’s acceptance and staff safety; recommend practical mitigation measures and adjustments to field approaches.
• Under the supervision and authority of the CD, support programme teams with practical access advice (routes, timing, entry points, community liaison sequencing), ensuring alignment with security procedures and movement SOPs.

2. Security Risk Management (SRM) & Security Planning

• Support the CD (and PCs) to maintain and operationalise the Lebanon Security Plan and relevant annexes/SOPs, ensuring procedures are practical, understood, and applied across teams.

• Conduct regular security risk assessments and trend analysis; propose proportionate risk mitigation measures to enable programming while prioritising staff safety.
• Ensure systems are in place to support staff safety (briefings, communications readiness, preventive measures, contingency thinking), in close collaboration with relevant managers.

C) Movement Management (Emergency Response Movements SOP)

• Ensure movements are planned, approved, and monitored in line with the Emergency Response Movements SOP (prior approvals, mandatory check-ins, team composition rules, and monitoring arrangements).
• Oversee the movement monitoring structure led by CLOs (area coverage responsibilities, movement board when offices are open, WhatsApp/GPS monitoring), and address compliance gaps.
• Ensure “no approval = no movement” is consistently applied and understood, and that escalation steps are activated promptly when check-ins are missed, per the Loss-of-Contact protocol.
• Coordinate with relevant functions on movement safety requirements (vehicle readiness, visibility rules, and travel constraints), ensuring field teams are supported to comply.

D) Incident Management, Reporting & Crisis Readiness

• With oversight from the CD, coordinate immediate response actions during security incidents to protect staff and reduce operational disruption, ensuring safe, calm, and consistent communication lines.
• Ensure all incidents and near-misses are reported immediately through the line-management chain to the CD, with serious incidents escalated to the HCP without delay.
• Ensure a written incident report is initiated within 24 hours and submitted through required Medair channels (as applicable).
• Contribute to readiness for hibernation/relocation/evacuation and medevac planning in line with the Lebanon Security Plan.

E) Briefings, Training, Informed Consent & Compliance Culture

• Ensure staff receive appropriate security briefings as part of onboarding and regular refreshers on location-specific security plans and SOPs, supporting informed consent.
• Plan and deliver (or coordinate) targeted training and refreshers relevant to the context (movements, checkpoint conduct, incident response basics, UXO awareness where relevant), ensuring practical application.
• Support managers in reinforcing a strong security culture where staff follow procedures, raise concerns early, and pause/stop activities if conditions change.

F) Safeguarding, Duty of Care & Policy Adherence

• Ensure compliance with Medair security procedures is treated as mandatory, and that breaches are addressed through appropriate management channels.
• Promote staff understanding of key duty-of-care principles, including the Right to Withdraw and the requirement for relocatable staff to comply with relocation/evacuation orders (“No Right to Remain”), within the relevant context.
• Support the CD to ensure appropriate security arrangements and briefings for visitors or others under Medair duty of care when applicable.

G) Staff Management (CLOs)

• Line-manage the two CLOs, including clear objectives, coaching, performance management, and duty coverage for movement monitoring and community access tasks.
• Ensure consistent quality and documentation of CLO workstreams (movement monitoring records, key stakeholder engagement notes, and relevant reporting).
• Identify capacity-building needs and organise coaching/training to strengthen the CLOs’ effectiveness in a high-pressure environment.

H) Reporting & Documentation

• Provide regular security/access updates to the CD and relevant internal stakeholders as required (daily/weekly/as needed), ensuring accuracy and appropriate confidentiality.
• Maintain organised, audit-ready documentation of incident reports, trend tracking, briefings, and SOP updates aligned with Medair requirements

Person Specification:

• 3 to 5 years of relevant experience in access management and/or security risk management in complex, high-pressure operating environments.
• Strong knowledge of security risk management, movement management, incident reporting/coordination, and acceptance-based approaches.
• Demonstrated experience supervising or coordinating field-facing staff (e.g., community liaison / access / security monitoring roles).
• Recognised security training (e.g., HEAT/hostile environment awareness or equivalent) and/or formal training in Security Risk Management.

• Training on humanitarian principles, CIVMIL engagement, and/or negotiation/mediation for access.

• Good working knowledge of written and spoken Arabic and English

• Advanced ability to use Microsoft Office and Outlook (Word, Excel, PowerPoint), and produce clear, timely written reports.

• Comfortable with operational communication tools (e.g., WhatsApp-based movement monitoring) and GPS/vehicle tracking systems where applicable.

• Cultivates trust and accountability; fosters a friendly and healthy team atmosphere.
• Works well with others to achieve common goals; actively builds relationships, supports colleagues and shares workload when needed.

• Demonstrates good, clear and respectful communication; able to coach staff and reinforce compliance constructively

• Manages stress effectively and maintains composure in high-pressure situations.
• Conducts self with integrity and honesty; takes responsibility and requires minimal follow-up.

• Plans and prioritises effectively; able to work ahead and manage multiple competing demands

• Maintains a positive attitude, demonstrating dedication and strong commitment to work and team well-being

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  • Flexible and open-minded; able to adapt communication strategies to different audiences and situations.

  • Capacity to work under pressure and adjust plans quickly as the operating environment changes

• Models respectful behaviour and appreciation; builds trust and rapport with staff and stakeholders.

  • Manages conflicts and emotions effectively; aware of the impact of communication

The role requires regular travel within Lebanon (including potentially high-risk or remote areas), and may require flexible working hours, including evenings/weekends and on-call availability during emergencies