Call and Learn Program - Technical Education Officer (Full-Time & Part-Time Opportunities)

About Call and Learn 

Students attending formal education in Lebanon are in drastic need of support with their learning to be able to achieve the learning outcomes according to their grade level. However, with the lack of home support and caregivers' ability to help them learn, the learning recovery of these children might be hindered, putting them at risk of dropping out of school.  

The project is a hotline where students can call to get the support, they need to enable their learning. The project focuses on ensuring that girls and boys living in Lebanon are supported to learn, despite the multiple crises and severe shocks affecting them, their families, and the wider society they live in. 

Role Summary

The Technical Education Officer serves as a critical agent in ensuring sustainability & educational support for the teachers of the program. This is a high-impact leadership role with a scope of responsibility that involves managing the teachers’ work on a daily basis. In addition to the close follow up on the teachers, s/he will have to ensure the accurate of the information shared with the students and the efficiency of their work. The officer will also play a crucial role in the training of the teachers as well as creating an action plan for each teacher to ensure they are having the needed knowledge, skills, and mindset to become a reliable source of information and skills for the students. The officer will also aid in adding to the information database. He/She reports to the Education Specialist on matters related to creating the educational videos, training, support, and proficiency of team members. They will also report to the Quality Controller on matters related to data collection, quality reassurance, and monitoring and evaluation of teachers. He/she works closely with a team of 15 teachers at least who will be taking the calls from students in schools throughout Lebanon. He or she helps teachers become ready to answer any question in an effective and efficient way. 

Main Accountabilities 

Responsibilities include, but are not limited to:

● Manage a group of 15-18 teachers to ensure reliable information and skills are being  reached to the maximum number of students possible.

       ● Train and support teachers to establish strong online communications skills in order              to efficiently provide students with their required information.
       ● Monitor teachers’ calls online to gather information on student learning and teacher               proficiency.
       ● Analyze data and troubleshoot with teachers to prioritize the teacher actions and                    underlying factors that most impact student outcomes. 
       ● Assist in the collection of student data.
       ● Drive to participate in additional plans to support the team in reaching set goals.
       ● Prepare awareness campaigns to advertise parents and students about the benefit of            the Hotline program.
       ● Monitor and evaluate teachers’ work throughout the day/week.

       ● Check answers submitted by teachers during the calls. 
       ● Provide continuous educational and emotional support to teachers through                              online/phone mentoring.
       ● Support teachers on the technical aspect of video creation and check the technical                quality of the videos.
       ● Follow-up with teachers on updating tables and charts when needed.

       ● Plan and execute workshops and action plans to serve the program.

Knowledge, Skills and Experience

Qualifications

● Bachelor’s degree in Education or relevant major required – Master’s degree is preferable.

Experience

● At least 4 years of classroom teaching experience.

● Leadership and management experience are preferable.

● Usage of online teaching platforms

Technical Skills

● Proficiency in English/French and Arabic.

● Proven skills in report writing.

● Strong command of Microsoft Office applications.

● Strong command of online platforms

Additional Knowledge

● Ability to prepare and deliver constructive criticism.

Working Conditions

Location: hybrid working arrangement, with time divided between our Achrafieh office and working from home, provided a stable internet connection is maintained.

Package:  600$ plus an additional 50$ for job expenses for part-time position- 1200$ 

plus an additional 50$ for job expenses for Full-time position.

Duration: The contract duration is 3 months, renewable based on available funding. 

Other: Willingness to work some weekends and evenings.