Support group facilitator - Psychologist

SCOPE OF WORK

Core Responsibilities:

• Facilitate online support group sessions for Embrace staff and National Lifeline volunteers during April and May 2026
• Deliver approximately 1–2 sessions per month (each session: 1.5 hours), scheduled after working hours (between 6:00PM–8:00PM)
• Adapt facilitation approach to the needs of crisis responders operating in high-stress environments

The facilitator is expected to: 

1. Ensure Psychological Safety

• Establish and maintain confidentiality, as well as clear group agreements and boundaries
• Monitor group dynamics and intervene when discussions become overwhelming, triggering, or unsafe
• Provide immediate grounding and emotional containment when necessary

2. Foster a Supportive and Inclusive Environment

• Promote respect, empathy, and non-judgment within diverse groups
• Address interpersonal tensions through effective facilitation and mediation skills

3. Support Emotional Processing

• Help participants identify, name, and process emotions related to their work
• Recognize signs of distress, behavioral changes, or withdrawal, and respond appropriately

4. Strengthen Emotional Awareness and Regulation

• Encourage reflection on emotional experiences during and beyond sessions
• Introduce simple, practical coping strategies relevant to crisis response work

5. Promote Active and Respectful Listening

• Model and reinforce attentive, empathetic, and non-interruptive listening practices

QUALIFICATIONS

• Master’s degree in clinical psychology or equivalent (PhD is a plus)
• Licensed with the Lebanese Order of Psychologists (LOPSY) or valid license in country of practice (if outside of Lebanon)
• Minimum 7 years of relevant professional experience, including group facilitation
• Demonstrated expertise in: Trauma-informed care, Acceptance and Commitment Therapy (ACT), Gestalt-informed approaches (or similar experiential modalities).
• Experience supporting: Crisis responders (e.g., hotline staff, first responders), and/or NGOs operating in emergency or humanitarian settings (Previous experience providing similar support to the National Lifeline staff and volunteers is a plus).
• Strong competencies in:
• Group facilitation and conflict navigation
• Verbal and written communication
• Ethical practice and confidentiality
• Fluency in Arabic and English (spoken and written)

TIME COMMITMENT

• Up to 6 hours per month
• Sessions conducted after working hours (between 6:00PM and 8:PM).
• Flexibility: Embrace may contract more than one facilitator, and candidates with partial availability are encouraged to apply

REPORTING LINE

• The Support Group Facilitator reports to the Lifeline General Manager.

PAYMENT METHOD

• Payment will be made on a monthly basis via bank transfer or check in USD.
• An 8.5% NRT deduction shall be applied to the total payment (or invoice) due under this Agreement in cases where the First Party has not provided the required official company documentation.