Psychosocial Support Officer- BML (Rolling recruitment, subject to donor approval)

Major Duties and Responsibilities:

Technical Responsibilities:

• Lead, organize and supervise the Mental Health and Psychosocial Support (MHPSS) activities including awareness sessions, psychosocial group interventions, peer-support activities, and community events in Medair’s areas of operation.
• Supervise and support MHPSS OVs in planning and conducting structured and unstructured PSS sessions, ensuring adherence to approved curricula, tools, and methodologies.
• Provide continuous on-the-job coaching, mentoring, and technical follow-up to OVs, including debriefing and basic supervision after sessions.
• Conduct regular field visits to monitor activity quality, participation, and adherence to safeguarding and protection standards.
• Deliver technical capacity-building sessions for partner staff and community volunteers on MHPSS principles, Psychological First Aid (PFA), group facilitation, referral pathways and relevant MHPSS interventions.
• Support partners in applying national MHPSS standards, tools, and monitoring frameworks.
• Contribute to the development, piloting, and review of training materials, session guides, and reporting templates.
• Assist in the formulation of Psychosocial Support (PSS) messages and approaches, in consultation with MHPSS project staff and the Community volunteers.
• Ensure proper data collection and entry for all MHPSS activities, verifying accuracy and completeness in coordination with MEAL and IM teams.
• Facilitate peer support group and psychosocial support sessions, when needed, under the technical oversight of the MHPSS Manager
• Submitting timely weekly and monthly reports to the MHPSS Manager.
• Ensure proper and timely referral of individuals requiring specialised mental health care through existing referral pathways, maintaining confidentiality at all times.
• Participate in and contribute to technical coordination meetings and working groups at field level to strengthen harmonisation and cross-partner learning.
• Build relationships and function as a link between Medair and communities, provide feedback on how to maintain and improve these links.
•  Engage community leaders, community-based organizations, and other service providers in supporting beneficiaries to access PSS services.
•  Assist in planning and implementation of assessments and surveys as required.
•  Recommend any improvements or changes in the community-based PSS program to the MHPSS manager

Staff Management :

• Supervise and support assigned assistant and outreach volunteers in their day-to-day activities.
• Support recruitment, induction, and capacity-building of new OVs and casuals.
• Identify training and development needs within the team/casual pool and develop plans to address them with the manager/sector lead.
• Contribute to a culture of learning and continuous improvement, encouraging knowledge-sharing and collaboration among team members.
• Set performance expectations and standards for line-managed team members.
• Conduct regular (twice yearly) performance reviews and provide constructive feedback to help line-managed team members and/or casuals improve their performance and achieve their potential.
• Keep Medair People updated with accurate personal and work-related data, including annual leave and sick days.
• Promote staff and volunteer well-being through supportive supervision, respectful communication, and adherence to Medair’s values.

Quality Management/Work :

• Support in upholding quality assurance policies, procedures, and standards to ensure that project activities and deliverables meet established quality benchmarks and organizational objectives.
• Support in the collection, analysis, and documentation of data and information from project activities and stakeholders to identify strengths, weaknesses, and areas for improvement.
• With Manager, implement action plans and address identified gaps, challenges, and bottlenecks in project implementation.
• Ensure compliance with donor requirements in all aspects of project implementation, including financial management, procurement, and reporting.
• Conduct quality assurance visits and session observations, providing constructive feedback to OVs and partner teams.

Communication and Coordination : 

• Facilitate clear and effective communication across teams and departments within the organization.
• Attend relevant internal meetings, workshops, and training sessions, ensuring participation and engagement from relevant stakeholders, as requested by LM and/or Sector Lead.
• Assist in managing external communications with local stakeholders.
• Support the development of communication materials such as reports, newsletters, and presentations for external audiences.
• Liaise regularly with partner NGOs, CBOs, and local authorities to align activity plans and ensure harmonised implementation.
• Facilitate information flow between Medair, partners, and community structures, ensuring that updates, challenges, and success stories are documented and shared.
• Communicate regularly with OVs and partners to ensure consistent understanding of standards, tools, and approaches.

Risk Management (in line with roles and responsibilities per position)

• Compliant with internal and external controls and procedures.
• Participate in training sessions and workshops to build capacity in risk management principles, tools, and techniques.
• Understand and alert Line Manager of risks and potential risks and/or policy breaches in timely and appropriate manner.
• Ensure that community feedback and complaints are promptly documented and followed up according to Medair’s AAP framework.

Proposals and Reporting:

• Submit timely weekly and monthly reports to the Line Manager and to other reporting systems.
• Provide accurate regular reports, statistics, and documented results and maintain detailed records of the overall activities.
• Review facility and community level data from the field.
• Contribute to Medair’s monitoring and evaluation activities.Support data collection and analysis to feed into activity reports, monitoring frameworks, and donor submissions.
• Compile and submit weekly and monthly reports detailing activities, achievements, challenges, and lessons learned.

Security, Safeguarding, and Preventing Fraud and Corruption:

• Understand that safety and security at Medair is everyone's responsibility.
• Understand and comply with all policies and security procedures.
• Report any suspected breaches of Medair’s Code of Conduct in a timely manner
• Support the implementation of safeguarding policies and procedures to prevent and respond to incidents of harassment, abuse, and exploitation.
• Ensure the systematic prevention of sexual exploitation, abuse, and harassment as well as fraud and corruption through people and process management activities.

Additional job responsibilities:  

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.