Quality IT Officer - 3 months project

Helpdesk Support
•Act as the primary point of contact for end-user requests, managing and responding to them through the service management tool.
•Provide timely and effective assistance to end-users by troubleshooting hardware and software issues and resolving problems.
2. Office Equipment Support
•Handle support and maintenance tasks for all office equipment, including end-user devices, printing solutions, meeting room setups, CCTV, access control, and other peripherals.
•Ensure the proper functioning of office equipment by performing and documenting regular maintenance and addressing any technical issues.
3. Networking Infrastructure
•Assist in monitoring, maintaining, and documenting networking equipment and infrastructure, including corporate Wi-Fi and local networks.
•Collaborating with MOSA operations leads to ensuring optimal network performance and connectivity.
4. Infrastructure Systems
•Assist in monitoring, maintaining, deploying, and documenting standard infrastructure systems, both on-premises and cloud-based.
•Contribute to the smooth functioning of critical IT systems supporting daily operations and data/voice connectivity between MOSA offices, SDC, or other governmental institutions, as required.
5. Acquisition and Asset Management
•Initiate purchase orders for IT goods and services, ensuring timely and accurate procurement processes. This includes spare parts, office equipment, consumables, services, etc.
•Receive and register incoming IT assets after inspection, while reporting any inventory discrepancies to senior colleagues for proper tracking and management.
6. Compliance and Asset Management
•Ensure end-user devices adhere to standards by applying recommended updates and patches.
•Collaborate with local process experts to handle asset registration and perform regular physical checks to maintain accurate inventory records.
7. IT Policy Compliance
•Work closely with relevant teams to ensure the correct application of IT policies, procedures, systems, and tools supporting call center operations.
8. Communication Technology
•Assist in managing and supporting communication technologies utilized by the call center.
9. Software Application Support
•Provide first-level support, problem analysis, diagnosis, and resolution of software application issues for end-users.
•Implement corrective solutions or escalate issues to appropriate personnel when necessary, including external service providers, suppliers, or vendors.
•Perform basic system configuration changes through the user interface.
10. Miscellaneous Duties
•Perform other related duties as required to support the efficient functioning of the call center and overall MoSA IT operations.