IT Support Consultant (Part-Time – 2 to 3 Days per Month)

Mada Association requires periodic IT technical support to ensure that hardware, software, network systems, and data protection measures function effectively and securely. The consultant will provide on-site and/or remote technical assistance on a scheduled basis, as well as remote support upon request when critical issues arise. In addition, the consultant will prepare a monthly report on the condition of IT equipment (laptops, scanners, network devices, etc.).

1. Key Tasks and Responsibilities
2.  Hardware Support Tasks

• Troubleshoot internet connectivity for desktops, laptops, and network devices.
• Troubleshoot printing, scanning, and peripheral device issues.
• Escalate and coordinate with third-party hardware suppliers when required.
• Perform maintenance of hardware and related equipment.
• Confirm IT purchase requests, track IT invoices, and assist with IT forecasting.
• Assist in negotiating terms, contracts, and maintenance agreements with third-party suppliers.
• Maintain inventory of IT equipment and ensure all devices are properly logged and tagged.
• Format and set up laptops for employees, ensuring readiness for use.
• Replace faulty hardware components (RAM, HDD/SSD, batteries, etc.).
• Install and configure new desktops, laptops, and related hardware.
• Set up and maintain network hardware (routers, switches, access points).
• Conduct physical inspections of IT equipment.
• Coordinate repair and replacement of damaged equipment.
• Install and maintain UPS systems and power protection devices.
• Test hardware performance and run diagnostic tools.
• Perform preventive maintenance checks on IT equipment.
• Conduct periodic physical inventory verification.
• Monitor hardware lifecycle and recommend replacement plans.
• Ensure proper storage conditions for hardware devices.

2. Software & Systems Support Tasks

• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Perform antivirus scanning, malware removal, and data recovery.
• Add, modify, or delete email accounts.
• Troubleshoot email access issues (sending/receiving).
• Provide technical advice and user support on IT-related issues.
• Perform system cleaning, optimization, and verification of backup data.
• Ensure appropriate backups of servers and systems and verify data integrity.

2.  Reporting Line

• The IT Support Consultant will report directly to the Procurement, Logistics, and Security Manager.

3. Duration of contract

• The consultancy contract will be for a period of one 1 year, renewable based on availability of funds and performance.

4. Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Ability to provide prompt attention and quick action when required, especially in urgent technical situations.