CP Caseworker in Ein El Helwi

I. About Developmental Action without Borders, Naba'a:

Developmental Action without Borders - Naba’a, is a Lebanese NGO operational since 2001. Registered under the Ministry of Interior (no. 104/AD), Naba’a is dedicated to serving all marginalized communities in Lebanon, especially children, without distinction of nationality, color, race, or religion. This includes communities within camps and gatherings in Lebanon, as well as local Lebanese communities.

Nabaa encourages job applications from individuals with disabilities, provided that their condition does not prevent them from performing their tasks efficiently and competently. In line with its commitment to diversity and inclusion, Nabaa also employs qualified candidates regardless of nationality, gender, sect, or religion, ensuring equal opportunities for all.

II. Nabaa's Employment Screening and Protection Protocol:

Developmental Action without Borders, Naba’a, does not employ individuals who are married to children (persons under 18). Naba’a enforces a strict zero-tolerance policy regarding sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All prospective candidates must undergo thorough reference and background checks which will mainly verify employment history, professional performance, and adherence to the aforementioned policies. Furthermore, the selected candidates must provide a satisfactory Vulnerable Sector Screening or an equivalent criminal record check as a condition of employment.

The CP Caseworker Will Carry out the Following Deliverables:

1. Case Plan Development and Management:

• Conduct risk and develop safety plans tailored to each case particularly for high risk cases
• Develop and manage individual case plans for cases, detailing the support required and steps to address their needs.
• Regularly review and update case plans to reflect changing needs and circumstances.

2. Resource Connection:

• Connect beneficiaries with resources and services available within the program, including healthcare, psychological support, shelter, and additional aid.

​​​​​​​3. Data Management, Record Keeping and Archiving:

• Maintain accurate and confidential records of all cases, including assessments, case plans, and progressions
• Ensure accurate, concise, complete and timely data entry in line with organizational standards

4. Implementation of sessions and Identifying at risk cases:

• Refer the most vulnerable and high risk cases to the psychologist in order to be provided with the needed support.
• Conduct individual sessions for cases to evaluate and follow up the progress of the cases on regular basis, providing the needed psychosocial support.
• Implement session on essential topics related to key protection and CP related topics
• Provide basic Psychosocial support in line with identified needs

5. Implementation of Individual Sessions:

• Implement individual sessions for cases referred by the field team to provide the needed support on the psychological level.

6. Confidentiality:

• Maintain high standards of confidentiality in terms of sessions, data and files to protect the cases.

•  Ensure all interventions follow a survivor-centered approach, including respect for confidentiality, safety, and informed consent.

7. Referrals and Service Mapping:

• Make referrals to specialized services when necessary, ensuring a holistic approach to beneficiary support.
• Ensure that access to services is safe and timely, especially in emergency and displacement context
• Coordinate with external service providers and relevant actors to strengthen referrals

8. Team Collaboration:

• Work closely with the protection team, to ensure a coordinated and effective response to beneficiaries' needs.

9. Accountability to Affected Populations:

• Ensure beneficiaries are aware of and can safely access complaints and feedback mechanisms
• Promote transparency and participation of beneficiaries in decisions affecting their cases

10. Compliance with Policies:

• Demonstrate complete commitment to Nabaa’s code of conduct and protection policies such as PSEAH, child protection, complaint mechanism and safeguarding.

11. Additional Duties:

• Perform other related duties as assigned.

II. Minimum Qualifications:

1. Academic Qualifications:

• Bachelor's degree in Psychology or social sciences or a related field

2. Professional Qualifications:

• Minimum 1 year of Proven experience in case management, preferably in emergency response or humanitarian contexts.

III. Competencies:

1. Soft Skills

• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to challenging situations.
• Strong ability to maintain confidentiality
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team

2. Technical Skills

• Computer literacy in outlook, MS Word, PowerPoint, Excel and Internet
• Effective report writing
• Timely and accurate data entry
• Strong understanding of the principles of case management and protection.
• Excellent spoken and written English skills