Protection Officer - BML/South/Bekaa Roving

JOB SUMMARY

The Protection Officer ensures the harmonization of all services across the different projects in the region and that all program components are implemented with high quality standards.

DUTIES

• Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to beneficiaries

• Provide Capacity Building and Case Management trainings for the team to ensure that staff implement and respect best-practice and international standards

• Monitor the provision of cash for protection, assess protection objectives and follow-up on the impact of assistance

• Coordinate with the MEAL team for the implementation of monitoring and evaluation plan to assess the impact of activities and projects

• Represent CL in all the PWGs coordination meetings

• Oversee case management (including follow up on referrals and action plans) and support services provided to beneficiaries by supervising the case workers

• Ensure and monitor the correct documentation of cases through review of files and databases

• Ensure confidentiality of information and that data protection and information-sharing protocols are respected

• Review staff caseloads to ensure they are manageable and share challenges with the Protection Coordinator

• Ensure the dissemination of information between the staff • Provide briefings on individuals safeguarding and appropriate behavior to all case management staff

• Ensure any concerns are reported and addressed immediately

• Monitor/assess the safety and security of oneself consistently and proactively

• Report concerns or incidents to management promptly and liaise with community leaders and other external parties as required to maintain/enhance the security environment for programs

• Perform other duties as assigned by the Protection Coordinator and the Head of the Protection Department

• Follow Caritas Lebanon operational policy and procedures

• Respect the internal policies and procedures for example: dress code, attendance, discipline, etc.

• Complete schedules, activity planners, monitor staff availability and act against any shortfalls

• Resolve any staff issues and escalate any unresolved issue to the related manager

• Perform other related duties as assigned by the manager

OTHER QUALIFICATIONS

• Bachelor Degree in Social Work 

• Demonstrate experience and training in staff management

• Ability to work well in a team, under pressure and in response to changing needs

• Experience in building capacity of teams and staff

• Commitment to the aims, principles and values of Caritas Lebanon

• Ability to plan well, set own targets and meet them

• Excellent facilitation, training and research skills

• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect

• Good communication skills, with good spoken and written English and Arabic

• Excellent report writing, research documentation and presentation skills

• Additional Training: Strong problem-solving and critical-thinking skills and ability to foster teamwork

• Related Work Experience:

- Minimum of 2 years of progressively responsible experience in a similar capacity

- Proven experience in the reporting system for NGOs

• Language skills: English and Arabic, French is a plus

• Computer Literacy: MS-Word / MS-Excel – Advanced level