ICLA Information Field Assistant - North (2 Positions)

Purpose of the role

Information, Counseling and Legal Assistance (ICLA) Information Field Assistant is a challenging humanitarian position responsible for direct provision of information and counseling, as well as support of legal assistance to refugees. This position is based out of NRC North Lebanon office located in Tal Abbas municipality in the Akkar governorate of Lebanon, with daily field presence across locations in Akkar and the North.

What you will do

• Ensure adherence to NRC policies and donor requirements.
• Implement weekly, monthly and quarterly work plans.
• Coordinate with relevant partners.
• Supervise and train ICLA Information Focal Points.
• Prepare periodic activity reports and other documents as required.
• Support mapping, research and assessment exercises.
• Carries out related mainstreaming of protection in programme daily implementation as per the NRC’s Protection mainstreaming guidelines and ensures reporting any breaches/concerns to the line manager for proper action.
• Ensure that all protection related cases detected are referred to the referral focal point concerned and to the related Protection Coordinator.

Specifically, you will;

• Conduct individual and group information sessions as outreach ICLA services with identified communities throughout the North
• Organize and support legal counseling sessions for refugees
• Follow case management procedures
• Follow data management procedures
• Assist in the sensitization of the Syrian and Palestinian Refugees from Syria and host communities on the existing ICLA activities
• Prepare the relevant mapping (including written format) of relevant services being provided by other actors in the North
• Conduct regular assessments (including focus groups, interviews, questionnaires) in identified areas, with a focus on understanding the situation for refugee and host communities
• Prepare weekly and monthly work plans and outreach schedules
• Assist in preparing information documents for target communities
• Receive technical input from ICLA Legal Officers and Technical Team
• Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project
• Monitor and follow-up on the quality of services provided during the outreach activities
• Have a clear idea about activities other institutions working in the same area are carrying out with displaced Syrians and Palestinian Refugees from Syria, as agreed with Supervisor, attend coordination and protection meetings
• Assist in contributing to the development of referral mechanisms in collaboration with other NGOs, ICLA team and NRC managers.
• Maintain archiving system up to date (both in hardcopies and electronically) and pay special attention to the filing of legal cases.
• Work closely with ICLA lawyers and do the required follow up and identification of cases in need of counselling and/or Legal assistance

Professional competencies

• Bachelor’s degree in law, International Relations, Social Sciences or related
• Minimum of 1 year of relevant work experience
• Experience working in similar positions in the humanitarian / development sector
• Experience in legal and/or protection work in a humanitarian context
• Experience of providing information and counselling services
• Experience of community sensitization
• Ability to communicate effectively orally in Arabic (essential) and in English (desirable)
• Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint

Behavioral competencies

•  Working with people
• Communicating with impact and respect
• Planning and delivering results
• Coping to change
• Handling insecure environments.

What We Offer

NRC is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. We encourage applications from all qualified candidates, including individuals from underrepresented groups and persons with disabilities. We are dedicated to fostering an inclusive work environment where everyone feels valued and supported.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.