Yemen: Community Feedback & Referral Analysis - January - March 2026

About the program: Since early 2025, Yemen’s humanitarian response has faced acute funding shortfalls, leading to sustained reductions in operational capacity across multiple sectors, including CCCM. Throughout Q1 2026, with support from ECHO, IOM maintained operations in 17 priority displacement sites hosting more than 134,000 individuals, while extending advocacy support to 74 IOM phased-out sites.

Despite these scale-down measures, IOM continued to provide Community Feedback Mechanism (CFM) services and advocacy efforts across both active and phased-out sites, reaching more than 227,000 displaced and host community members. This helped uphold accountability and sustain communication with affected communities during this challenging period.

Quarter 1 Results: This quarter, 1,653 feedback entries were received - a relative 16% drop from the baseline, and a slight decrease from the 1,927 received last quarter. Similar to last quarter, SNFI and WASH providers received the highest volume of feedback, despite both recording a slight decline overall. Protection providers, however, saw a notable increase in referrals, driven by requests for cash and protection referrals in Al Jufainah.

Most feedback this quarter came from the CCCM Staff (53%), Information Desk (26%), and Hotline (20%), with CCCM Staff up a notable 9pp from the baseline. The majority (97%) gave feedback on behalf of their household, a smaller percentage represented someone else (2%). Similar to previous quarters, men and boys submitted the majority of feedback (77%), compared with 23% from women and girls. However, women’s reporting channels diversified this quarter: 58% of feedback from women and girls was submitted directly through CCCM staff, compared with last quarter when women and girls relied more heavily on the hotline.

Of the 1,934 completed referrals, 5% were successfully resolved, as reported by service providers. Overall resolution rate shifted 7pp below the baseline with RRM and Cash and Protection Referrals topics recording the highest resolution rates, 69% of 48 referrals and 41% of 34 referrals respectively. 88% of completed referrals were unresolved by providers - 16pp above the baseline. Hays in Al Hodeidah recorded the highest unresolved referrals rate of 99% - 16pp above the location's baseline. The main reasons provided in Hays were 'Lack of funding' and 'Unreachable', largely given to topics such as 'Tent &/or NFI Kits' and 'Latrine'.

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