IT Specialist

ABAAD aims at achieving gender equality as an essential condition to sustainable social and economic development in the MENA region. ABAAD has a proven record in working in addressing GBV in development and emergency settings.

As part of its current restructuring process in alignment with its Three-Years Country Plan (2023/2025), ABAAD is recruiting specialists for its new Model Centers for multidisciplinary Holistic Care to Combat GBV in Lebanon in different regions around the country.

JOB TITLE: IT Specialist

JOB PURPOSE:

The IT Specialist is responsible for providing Information Technology support in different ABAAD Centers.

 REPORTING LINES: Head of Operations

KEY RESPONSIBILITIES:

• Troubleshoot IT systems, Endpoint and network problems, diagnose, and resolve hardware, software, or network issues.
• Set up, install, configure, and maintain computer hardware, system software (operating systems) and applications.
• Provide timely technical support and training to project personnel.
• Provide preventive maintenance and control of software and hardware related to central phone system, access systems, servers, firewalls, switches, computers, laptops, printers, scanners, etc.
• Manage CCTV Cameras Security and installation, Phone and Printers installation and usage,
• Reset users’ passwords and Multifactor authentication settings when needed.
• Address unauthorized software use
• Provide training sessions to staff members on office 365 and other technologies as needed
• Test and suggest new technologies
• Administer and maintain the local area network (LAN), including switches, access points and firewalls.
• Administer and manage IT equipment, including inventory management, software versions, updates, licenses, etc.
• Research new IT applications with the objective of optimizing office functions.
• Communicate corporate IT policies to local staff
• Monitor the performance of any IT and ISP service providers
• Support with Data management collection and systems for the MEL team as needed
• Report to the Operation department, and submit weekly progress reports and end of each month a full comprehensive and detailed report
• Prepare and submit recommendations on needed equipment related to IT
   

REQUIREMENTS:

• Bachelor’s degree required in Computer Science, Computing, Engineering, or similar relevant fields
• Minimum three years of relevant experience working in in information technology
• Experience with Office 365 services
• Experience with configuration management systems
• Ability to work in a team and independently with minimal supervision
• Excellent organizational and communications skills
• Demonstrated ability to work in a professional manner with fellow staff members, visitors, partner organizations including international and local NGO’s, government authorities, and the general public
• Anticipates problems and regularly provides solutions.
• Proficiency in English required, Arabic fluency required