Social Media Specialist

Areas of Responsibility:

General objective of the job:

A social media specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. Social media specialists are knowledgeable in various social media platforms and utilize analytics to drive customer engagement, website traffic, and revenue growth.

Job Responsibilities:

• Building and helping social media strategies.
• Training PHCC team on generating and publishing daily content.
• Supporting PHCC team on optimizing the PHCC pages on various platforms.
• Training the PHCC team on moderating user-generated content.
• Analysing social data, and collaborating with other departments to manage reputation and coordinate actions.
• Designing and executing targeted social media campaigns with a focus on expanding reach and engagement of the PHCC in question in its catchment area. 
• Managing daily publishing and interaction across Instagram, X (formerly Twitter), LinkedIn, Facebook, and other relevant platforms. 
• Collaborate closely with the PHCC director and team members to brainstorm, plan, and review content strategies that align with organizational goals. 
• Developing a structured content calendar to ensure consistent and timely communication.

Personal Competencies:

• Strong social and communication skills.
• Strong computer skills.
• Fluency in Arabic and English.
• Flexibility.
• Good time management and organizational skills.
• Works well in a team, flexible, and able to handle pressure well and able to move in the field.
• Critical thinking and analysis competencies.
• Committed to the values of equality, inclusion, and human rights. 
• Sensitivity to issues related to trauma, privacy, and data protection.

Position Requirements and Qualifications:

• Bachelor’s degree in communications, Marketing, Journalism, Digital Media, or a related field.
• Minimum of 3 years of professional experience in social media management, preferably in non-profit, advocacy, or human rights organizations. 
• Demonstrated experience in designing, implementing, and evaluating social media campaigns. 
• Strong understanding of social media analytics, networking experience, growth strategies, and performance tracking. 
• Familiarity with communication in conflict or post-conflict zones.
• Experience collaborating with vulnerable communities and/or underrepresented groups is a plus.
• Possessing expertise in social media marketing, strong consulting and communication skills, and knowledge of web design and online marketing.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills.

Reporting

The social media specialist shall report to the project manager.

PSEA clause:

AND has a zero tolerance to Sexual Exploitation and Abuse of beneficiaries. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the code of conduct, that enshrines principles of PSEA, always (both during work hours and outside work hours). Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training. All staff must ensure that they understand and act in accordance with this clause.

Areas of Responsibility:

General objective of the job:

A social media specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. Social media specialists are knowledgeable in various social media platforms and utilize analytics to drive customer engagement, website traffic, and revenue growth.

Job Responsibilities:

• Building and helping social media strategies.
• Training PHCC team on generating and publishing daily content.
• Supporting PHCC team on optimizing the PHCC pages on various platforms.
• Training the PHCC team on moderating user-generated content.
• Analysing social data, and collaborating with other departments to manage reputation and coordinate actions.
• Designing and executing targeted social media campaigns with a focus on expanding reach and engagement of the PHCC in question in its catchment area. 
• Managing daily publishing and interaction across Instagram, X (formerly Twitter), LinkedIn, Facebook, and other relevant platforms. 
• Collaborate closely with the PHCC director and team members to brainstorm, plan, and review content strategies that align with organizational goals. 
• Developing a structured content calendar to ensure consistent and timely communication.

Personal Competencies:

• Strong social and communication skills.
• Strong computer skills.
• Fluency in Arabic and English.
• Flexibility.
• Good time management and organizational skills.
• Works well in a team, flexible, and able to handle pressure well and able to move in the field.
• Critical thinking and analysis competencies.
• Committed to the values of equality, inclusion, and human rights. 
• Sensitivity to issues related to trauma, privacy, and data protection.

Position Requirements and Qualifications:

• Bachelor’s degree in communications, Marketing, Journalism, Digital Media, or a related field.
• Minimum of 3 years of professional experience in social media management, preferably in non-profit, advocacy, or human rights organizations. 
• Demonstrated experience in designing, implementing, and evaluating social media campaigns. 
• Strong understanding of social media analytics, networking experience, growth strategies, and performance tracking. 
• Familiarity with communication in conflict or post-conflict zones.
• Experience collaborating with vulnerable communities and/or underrepresented groups is a plus.
• Possessing expertise in social media marketing, strong consulting and communication skills, and knowledge of web design and online marketing.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills.

Reporting

The social media specialist shall report to the project manager.

PSEA clause:

AND has a zero tolerance to Sexual Exploitation and Abuse of beneficiaries. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the code of conduct, that enshrines principles of PSEA, always (both during work hours and outside work hours). Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training. All staff must ensure that they understand and act in accordance with this clause.