Health Field Officer- South Lebanon

Amel Association is a non-governmental organization established in 1979. Through its 27 centers across Lebanon, and its 6 medical Mobile Units, Amel Association provides access to health care services and implements development programs targeting underprivileged populations, regardless of their nationality or political and religious affiliations. Amel Association also aims to strengthen the culture of rights among citizens, refugees and migrants and promote access to their rights and their involvement in public life. Amel Association International is committed to diversity and welcomes applications from qualified candidates regardless of disability,gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief,or sexual orientation. Amel has a Zero Tolerance policy on sexual exploitation and abuse, and sexual harassment.

General objectives:

Under the direct supervision of the health project coordinator and the health field coordinator, the Health Field Officer is responsible for the guidance and monitoring of the primary healthcare centers (PHCCs) and the roving medical units in their area of work. The health field officer is in charge of the direct implementation of all the activities funded under the project, according to the donor’s and MoPH requirements. He/She is responsible for the supervision and monitoring of the activities on the administrative, managerial part and very specific medical aspects that ensure the quality of health care provided at the PHCC for the smooth implementation of the LPSP.  The Health Field Officer is ensuring that all activities are implemented following quality standards and a patient-centered approach. The Health Field Officer will have continuous field visits to the PHCCs and will have a weekly visit to the headquarter.

1. Monitoring the implementation of the project and LPSP in the PHCCs
   • Monitor and follow-up on the progress of the activities in the two centers, by conducting regular field visits.
   • Ensuring rational utilization of all services in collaboration with the medical advisor.
   • Monitoring the correct implementation of the internal and external referral system.
   • Responsible of provision of all related documentation requested as administrative procedures and coordination with the MoPH when needed
   • Ensure that the PHCC is fulfilling MoPH reporting requirements: Medication consumption, shortages reporting, epidemiological surveillance reporting…
   • Maintain very close collaboration with the Pharmacists on the smooth implementation of activities in the pharmacy (such as coordinating the monthly audits)
   • Coordinate with the Head of centers to improve the quality of the services provided as per the quality improvement plan of the PHCCs and the accreditation standards
   • Ensure smooth implementation of the health education package within the PHCCs in close collaboration with the head of centers and social workers.
   • In coordination with M&E department, leads health-related assessments of the beneficiaries’ needs, impact survey and technical assessments
   • Coordinate with the PHCC staff and organize regular meetings on work follow-up (one meeting per month with all the staff)
   • Follow up with the biomedical engineer on a regular basis
   • Develop any tool needed for implementing the activities in the centers such as referral tracking tool, malnutrition cases tracking tool, NCD patients tracking tool...)
   • Attend meetings with Amel health department and meetings related to work progress under the projec
   • Develop or review policies and procedures
   • Facilitate and conduct field visits with partners when needed
   • Participate to trainings identified by the field coordinator, project coordinator and health coordinator
   • Ensure that all cross-cutting activities (protection, MH and conflict sensitivity) are implemented as per the work plan.

2 -Guidance and monitoring

• Keep close contact with the head of centers for a smooth implementation of administrative and  clinical priority processes.
• Keep close collaboration with the medical coordinator regarding complaints and requests received from physicians related to consultations and diagnostics.
• Maintain close collaboration with the PHCC pharmacists to ensure the smooth implementation of medication management from the administrative priority process.
• Conduct monitoring surveys using specific checklists assigned by the quality coordinator.
• Support the centers team in the implementation of the self-assessment checklist and the accreditation standards.
• Support in the review of policies, procedures, and forms used in the centers and in the development of surveys and data collection tools.
• Ensure that all documents needed for the accreditation are available and updated at the centers.
• Monitor the correct filling in of the monthly timesheets of each staff within the teams with the head of center and the field finance officer.
• Provide on-job coaching for the PHCC staff
• Support the teams and monitor the implementation of the Risk Management Plan in each PHCC

3-Reporting:

• Report to the field coordinator on any incidents/accidents and follow up on the mitigation.
• Report on the staff meetings and share with relevant colleagues
• Submit qualitative, complete, and analytic weekly and monthly sitrep to the project coordinator and field coordinator, as per internal reporting requirements
• Ensure the proper collection and submission of all needed data to the M&E coordinator on a monthly, quarterly and semi-annual basis as per the donor’s requirements
• Filling in and submitting the quality checklists on a quarterly basis
• Be a major contributor to any work-related reports and review before submission to the line manager.
• Contribute to the analysis of collected data, and provide feedback to the field coordinator on a weekly, monthly, quarterly basis or adhoc.
• Collect all the data concerning the referral system on a monthly basis and share raw data with the M&E coordinator and the health coordinator.
• Share the referral segregation specific to GBV cases with health coordinator on a monthly basis.
• Review monthly reports shared by the social workers in the centers.
• Ensure capitalization work within the PHCCs and transfer of lessons learned to the and other PHCC teams.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs. This document is prepared and reviewed by Amel Association Health Program and circulated by the Amel Association Human Resources Department. The document will be reviewed when needed.

EDUCATION DEGREE DETAILS:

• Master degree in health-related field preferred in nursing, pharmacist and medical laboratory.
• A minimum of 3 years’ relevant experience as a coordinator. Previous experience in NGOs or UN agencies is a plus
• Background in public health is appreciated
• Excellent communication, management and diplomacy skills, collaboration and teamwork
• Ability to take initiatives, to work in autonomy and in a multidisciplinary and multicultural team
• Ability to work under pressure and manage stress
• Literacy in reporting, experience in conducting surveys
• Knowledge of donor’s requirements is a plus
• Excellent computer literacy with demonstrated experience in utilization of databases and Microsoft Office. Knowledge of Phenics HIS is a must.
• Fluent in English and Arabic both written and spoken