Safeguarding and AAP officer

Amel has a Zero Tolerance policy on sexual exploitation and abuse, and sexual harassment: Candidates will not be considered for employment with Amel if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

The Safeguarding and AAP officer will work under the supervision of the Program Coordinators, in close collaboration with other relevant colleagues from support and other sectors. He / She will be supporting Health and Protection (CP/GBV/CBP/OP). 

The officer will be based in Beirut with regular field visits to the projects’ sites.

Main Tasks:

AAP:

• Facilitate meaningful participation of affected communities in program design, implementation, and evaluation.
• Promote inclusive decision-making processes, with attention to marginalized and vulnerable groups.
• Further develop and maintain accessible feedback and complaints mechanisms tailored to community preferences.
• Analyze feedback data to identify trends and improve program quality.
• Develop communication materials in accessible formats and languages.

• Consolidate guidelines for feedback sessions or surveys with participants and children.
• Implement the feedback channels (quantitative, qualitative, and participatory data collection) and handle the overall feedback information management and reporting.

Safeguarding:

• Consolidate and ensure the implementation of safeguarding policies and guidelines across all programs and activities.
• Conduct regular training for staff, volunteers, and partners on safeguarding principles, including prevention of sexual exploitation and abuse (PSEA).
• Follow up on awareness raising among communities on safeguarding measures and reporting mechanisms.
• Conduct safeguarding risk assessments for projects, activities, and operational contexts.
• Recommend mitigation strategies to address identified risks.
• Establish and monitor confidential and survivor-centered reporting mechanisms.
• Act as the focal point for receiving and managing safeguarding concerns in line with organizational protocols.
• Work with relevant teams to ensure timely investigation and resolution of safeguarding cases.
• Provide technical support to teams on safeguarding and AAP principles and practices.
• Collaborate with internal departments (e.g., HR, M&E, Protection) and external stakeholders to align safeguarding and AAP initiatives.
• Represent the organization in relevant working groups or coordination mechanisms.

Qualifications, Skills and Knolwedge:

• Bachelor’s degree in Social Sciences, International Development, Human Rights, or related field.
• At least 3 years of experience in safeguarding, protection, or accountability in humanitarian or development settings.
• Strong knowledge of safeguarding policies, AAP frameworks, and PSEA standards.
• Experience in designing and implementing community feedback mechanisms.
• Familiarity with cultural contexts and working with vulnerable populations.
• Excellent interpersonal and communication skills.
• Strong training and facilitation abilities.
• Ability to handle sensitive information confidentially and professionally.
• Analytical and problem-solving skills.
• Fluency in English and Arabic.