Product Management Consultant

Product Management Consultant

Terms of Reference

• Key Concepts

Digital Transformation | Improving efficiency, value and innovation| Organizational cultural preparedness

“Strategy, not technology, drives digital transformation”

• About Anera

Since 1968, Anera has been working with refugees and hosting communities in the Levant region.

Anera, which has no political or religious affiliation, works across Lebanon, Palestine and Jordan and soon in Syria on four main pillars: 

Education, Health, Livelihoods (economic development) and Emergency humanitarian relief.

Our staff serve in their communities, navigating the politics and other barriers that constrict progress to get help where it’s needed most.

That’s how Anera delivered more than $112 million in assistance in 2021, and it’s how we will keep building better lives until hope finds its way in the Middle East.

• About the Consultancy

Anera has been growing since its launch in 1968, and with many forecasted new programs until 2030, we expect to have exponential growth.

Therefore, Anera has decided to accelerate its digital transformation process and make sure to use the most adequate tools to fulfill its needs cross-programs and cross-offices.

• Scope of Work

Anera is looking for a product management consultant to join its team.

The role of the consultant will be the following:

-Collect the functional requirements of Anera different teams working on different projects in different locations

    Analyze Anera’s existing processes and requirements using a participatory consultative approach. This is expected to include desk research, interviews, and operational site visits

   Draw user stories workflow to illustrate the list of actions performed by Anera staff, Anera donors, and Anera beneficiaries

   Identify interconnection between the different departments in term of processes/flow of work

-Highlight most time-consuming tasks in order to prioritize Anera’s automation projects for the next 12 months

-Perform a full assessment on the current Anera’s tooling and its response to Anera teams’ functional requirements' needs

-Provide recommendations on the tools to keep & tools to disqualify according to the assessment outcome and propose other tools - if relevant- to respond better to Anera staff needs

-Assess global NGOs tools usage to help in spotting most used tools for common functionalities

-Deliver a report detailing all the steps mentioned previously  

• Expected consultant qualifications

-Bachelor’s degree in product design or engineering

-Strong experience in a dynamic product management role

-Proven experience overseeing all elements of the product development lifecycle

-Previous experience conducting interviews to develop functional requirements

-Highly effective cross-functional team management

-Previous experience with NGOs or fundraising organizations is highly desirable

-Exceptional writing and editing skills combined with strong presentation and public speaking skills

-Fluency in English & Arabic language (written & spoken)

• Eligibility

The applicant certifies that it and its principal officers are not debarred, suspended, or otherwise considered ineligible for an award according to the U.S. Government laws. Anera will not award a contract to any individual or firm that is debarred, suspended, or considered to be ineligible by the U.S. Government.