Food Safety Quality Assistant

The FSQ Assistant will support field-level implementation of meal distribution activities across assigned shelters. The role includes coordinating with shelter focal points, volunteers, kitchen teams, and beneficiaries to ensure smooth and safe distributions, proper documentation, and compliance with operational and safety standards.

The service includes:

• Supporting daily coordination with shelter management and focal points to verify beneficiary numbers and operational needs.
• Assisting in hot meal distribution activities inside shelters.
• Coordinating with volunteers, kitchen teams, and shelter focal points during distributions.
• Supporting crowd management and orderly distribution processes.
• Collecting and organizing daily distribution data, beneficiary lists, and feedback.
• Reporting operational issues, shortages, incidents, and protection concerns to the Field Officer.
• Supporting logistics arrangements including meal reception, unloading, and preparation for distribution.
• Supporting communication and awareness activities with displaced communities.
• Collecting and verifying kitchen dispatch waybills and ensuring required signatures are obtained.
• Supporting distribution volunteers during field activities.

Key Deliverables

• Distribution tracking records and documentation maintained accurately.
• Incident reports documented as needed.
• Collection of beneficiary feedback and accountability mechanisms.
• Support to volunteer orientation and field coordination activities.
• Regular field observations and operational recommendations shared with management.

Timeframe and Reporting

The assignment duration is three months.

The FSQ Assistant will report directly to the Field Officer and coordinate closely with volunteers, shelter focal points, kitchen teams, and operational staff throughout the implementation period.

Qualifications and Competencies

• Relevant higher national diploma or university degree or other advanced technical qualifications.
• Approximately 2 years of experience in humanitarian field operations, food assistance, or community-based programs.
• Previous experience in hot meal distribution, emergency response, or IDP/refugee settings is highly desirable.
• Strong organizational skills with the ability to manage multiple field tasks.
• Experience working with community kitchens, NGOs, or field teams in emergency contexts is considered an asset.
• Strong teamwork skills.
• Commitment to humanitarian values, safeguarding principles, and confidentiality.

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values:

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.