HR Assistant

ANERA BACKGROUND:

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

JOB OVERVIEW:

The HR Assistant supports the day-to-day operations of the Human Resources department, ensuring efficient and timely delivery of HR services. This includes maintaining personnel files, assisting with recruitment processes, supporting employee onboarding and offboarding, preparing HR documentation, and handling general HR administrative tasks. The role requires strong attention to detail, confidentiality, and excellent organizational skills.

KEY RESPONSIBILITIES:

1. Recruitment and Onboarding

• Support the recruitment process by posting job vacancies, scheduling interviews, and communicating with candidates.
• Collect and organize candidate documentation and maintain recruitment tracking tools.
• Assist with new employee onboarding, ensuring all required forms and documentation are completed.
• Prepare orientation materials and support induction sessions for new hires.

2. HR Administration

• Maintain accurate and up-to-date personnel files (both digital and hard copy).
• Prepare employment contracts, amendments, and other HR-related documents as assigned.
• Track staff leave balances, attendance, and contract renewals in coordination with the HR team.
• Ensure compliance with HR policies and procedures.

3. Employee Relations and Support

• Respond to staff inquiries on HR matters in a timely and professional manner.
• Support the organization of staff meetings, trainings, and employee engagement activities.
• Maintain confidentiality of sensitive employee information at all times.

4. Reporting and Data Management

• Assist in preparing HR reports, statistics, and updates as required.
• Update HR databases and ensure data accuracy in HR systems.
• Support the HR team during audits or internal reviews by providing requested documentation.

5. Other Duties

• Provide administrative support to the HR team and participate in HR projects as needed.
• Perform other related tasks assigned by the HR Senior Officer

QUALIFICATIONS and COMPETENCIES

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 1–2 years of experience in HR or administrative roles (experience in NGOs is an asset).
• Strong organizational and time-management skills with attention to detail.
• Excellent written and verbal communication skills in English and Arabic.
• Proficiency in MS Office (Word, Excel, Outlook) and Google; experience with HRIS systems is an advantage.
• High sense of discretion, confidentiality, and professionalism.
• Ability to work effectively in a team and manage multiple priorities.

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.