IT & Administrative Assistant – Nahno Volunteer Platform

Job Purpose

The IT and Administrative Assistant  will be responsible for ensuring the smooth daily operations of the Nahno Volunteer Platform, supporting its coordination between volunteers, partners, and internal teams. The role encompasses both administrative and IT-related tasks, including volunteer data management, compliance documentation, logistics, and reporting support. The Administrative Assistant will play a key role in ensuring platform functionality, data integrity, and the overall efficiency of program activities.

Key Responsibilities

1. Platform IT & Administration Support

• Oversee the day-to-day operations of the Nahno platform, ensuring seamless functionality and user experience.
• Troubleshoot technical issues in coordination with the IT company and escalate when necessary.
• Support the implementation of system updates, new features, and workflow improvements.
• Provide basic IT and platform navigation support to staff, partners, and volunteers (including registration and account management).
• Manage and maintain volunteer records on the platform, ensuring accuracy, confidentiality, and consistency.

2. Documentation & Compliance

• Support the drafting, filing, and tracking of partner agreements, MOUs, and Codes of Conduct.
• Follow up on pending documentation to ensure compliance with organizational policies and donor requirements.
• Maintain well-structured digital and physical archives of administrative and program-related documents.

3. Event & Logistics Support

• Assist in the preparation of administrative materials for events (attendance sheets, certificates, movement plans, agendas).
• Coordinate logistics for program activities, including venue arrangements, procurement of supplies, and scheduling.
• Provide administrative and logistical support for volunteer-related activities, workshops, and community events.

4. Coordination & Communication

• Liaise with internal teams, partners, and stakeholders to address administrative and program needs.
• Track progress, timelines, and deliverables, proactively identifying risks or delays and escalating them to the Program Manager.
• Facilitate clear communication between program staff, volunteers, and external partners to ensure smooth collaboration.

5. Reporting & Administrative Support

• Contribute to program monitoring and evaluation by preparing timely and accurate reports, data summaries, and documentation.
• Support in compiling platform-related statistics, volunteer engagement reports, and donor updates.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Administration or a related field.
• Proven experience in administration, volunteer coordination, or IT-related program support.
• Strong IT proficiency; familiarity with web platforms, databases, AI tools, or CRM systems is a strong asset.
• Excellent organizational, multitasking, and problem-solving skills with high attention to detail.
• Strong written and verbal communication skills in Arabic and English; interpersonal skills to manage diverse stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude, adaptability, and commitment to supporting youth engagement initiatives.

Working Conditions

• The position is office-based in Beirut with occasional field visits to volunteer activities, partner sites, and community events.
• Requires flexibility to adapt to program schedules, including occasional evenings or weekends during events.