SME Field Officer

ANERA BACKGROUND

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.

Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

JOB OVERVIEW

The Field Officer supports the day-to-day implementation of project activities related to SME assistance, youth entrepreneurship, and training delivery. The role involves conducting outreach, facilitating the selection of SMEs and youth participants, and providing direct follow-up to ensure they meet program requirements.

The Field Officer assists in coordinating business training, mentorship sessions, and seed-funding processes, while maintaining regular field presence to monitor progress and provide hands-on support. The position also manages logistics, documentation, and basic financial and administrative tasks linked to training cycles and field operations.

Working closely with the MEAL team, the Field Officer collects and verifies data, tracks activity indicators, and supports reporting to ensure quality, compliance, and timely implementation across all project components.

KEY RESPONSIBILITIES

The Field Officer is responsible for:

• Ensure timely and high-quality implementation of project activities in the field, including outreach, participant selection, and support to training delivery, in alignment with project plans and requirements.
• Track progress of activities, identify challenges arising at the field level, propose corrective actions, and provide regular inputs for reports prepared for the Project Manager and donor.
• Provide direct follow-up with youth participants, including attendance tracking, referrals to services, progress monitoring, and basic coaching support during field interactions.
• Support the entrepreneurship component through youth outreach, ongoing participant follow-up, and facilitating linkages to mentors, local businesses, or field-based market opportunities.
• Work closely with the MEAL team to ensure accurate data collection from the field, proper use of monitoring tools, and timely reporting of indicators as per the MEAL plan.
• Conduct regular field visits to project sites to monitor activity quality, engage with beneficiaries and community stakeholders, and verify that activities are implemented as planned.
• Coordinate logistics, procurement requests, and administrative tasks related to training cycles and field operations.
• Ensure compliance with financial and budget procedures, including verification of deliverables, collection of timesheets from field staff, support to payments, and preparation of payment request documentation.

QUALIFICATIONS and COMPETENCIES

• Bachelor’s degree in Education, Economics, Business Administration, Social Sciences, or a related field (Master’s is an asset).
• 3–5 years of experience in workforce development, business development, start-up acceleration or entrepreneurship support.
• Experience supporting project implementation, field coordination, or training delivery.
• Solid organizational and time-management skills.
• Strong interpersonal and communication abilities.
• Ability to work collaboratively with teams and engage effectively with youth, employers, and training partners.
• Basic understanding of market trends, training curricula, and entrepreneurship concepts.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Commitment to inclusion, safeguarding, and PSEA principles.
• Fluency in Arabic and good command of English (written and spoken).

Equal Employment Opportunity

Anera strives to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera does give strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Code of Conduct

Anera is committed to conducting its operations with the highest standards of honesty, integrity, and professionalism across all contexts in which we work. We strive to deliver high-quality services and maintain a reputation built on fairness, respect, responsibility, and sound judgment. All employees, managers, officers, and representatives are expected to uphold these standards at all times and act per their duty of loyalty to Anera. No individual may misrepresent the organization or speak on its behalf without proper authorization. Confidential and sensitive information—including financial data, strategic plans, or information related to partners and beneficiaries—must be handled with the utmost discretion and only shared on a need-to-know basis, in line with Anera’s confidentiality and privacy policies. Any violation of the Code of Conduct may result in disciplinary action, up to and including termination. The level of disciplinary response may take into account whether the violation was self-reported and whether the individual cooperated in the investigation process.

Our values

We are inspired: We are committed to energize, engage, and motivate others to forge the best outcomes for the diverse communities we serve.

We are people-centric: We are respectful and empathetic. We believe that each person, no matter their circumstances, embodies promise and has the power to shape the lives of their community and world.

We are collaborative: Teamwork and collaborative action are at the heart of how we do our work and deliver results.

We are versatile: In a region burdened by obstacles, we make the right connections to find a way and bring can-do, innovative approaches to everything we do.

We are impactful: We make a lasting difference in the lives of those we serve by delivering impactful solutions at the local community level.

We are accountable: Our words, actions and results stay true to our mission and values.